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Helpful answers
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Dec 22, 2015 12:56 PM in response to levileevzby jason269,Hi, levileevz
Thank you for visiting Apple Support Communities.
This sounds like you are an Apple Music subscriber and media has not been made available to listen offline. I would suggest taking a look at the article below. This will walk you through the process of downloading music from Apple Music directly to the device so that you can listen to music when not connected to an internet source.
Add music from the Apple Music catalog to your library on your iPhone, iPad, iPod touch, Mac, or PC
Cheers
