HT204406: Get help with iTunes Match

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INGLESRA
Level 1 (0 points)

Q: iTunes Match menu option is greyed out on iTunes

WWhen I click the top left menu on iTunes on my Windows 10 pc then the ITunes Store I can see the ITunes Match option but is greyed out.  Any idea how to get it to work properly.  I've been paying for ITunes Match for quite a while but have been unable to use it since my free subscription to ITunes Music ran out, when I cancelled the membership.

Posted on Dec 22, 2015 12:48 PM

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INGLESRA

Q: iTunes Match menu option is greyed out on iTunes

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  • by sberman,

    sberman sberman Dec 22, 2015 1:31 PM in response to INGLESRA
    Level 8 (39,161 points)
    Dec 22, 2015 1:31 PM in response to INGLESRA

    Go through the "Restart the Matching Process" steps in the article you attached above.

     

    Here they are again:

     

    Screen Shot 2015-12-22 at 1.30.23 PM.png

  • by INGLESRA,

    INGLESRA INGLESRA Dec 22, 2015 1:46 PM in response to INGLESRA
    Level 1 (0 points)
    Dec 22, 2015 1:46 PM in response to INGLESRA

    TTried this a number of times without success.  Many thanks for your reply though

  • by sberman,

    sberman sberman Dec 22, 2015 1:51 PM in response to INGLESRA
    Level 8 (39,161 points)
    Dec 22, 2015 1:51 PM in response to INGLESRA

    Try this next then:

     

    Use iTunes' menu to go to Store > View Account.

     

    Find the "iTunes Match" row (under "iTunes in the Cloud").

     

    Does it say something like "Your subscription will automatically renew on [some date]"?  It should.

  • by INGLESRA,

    INGLESRA INGLESRA Dec 22, 2015 7:57 PM in response to sberman
    Level 1 (0 points)
    Dec 22, 2015 7:57 PM in response to sberman

    Yes I'd already checked that and it is due to renew on Dec 29th, but I've turned off automatic renewal over the last few days.   I've not been able to use Match since Sep so feel disinclined to renew the subscription if it is not going to work.  Over the last few days I've  tried so many ways of getting this to work I'm getting very frustrated with it all and presently I'm considering giving up and transferring to Amazon Music instead.  One of the many things I've tried is turning off and on the Icloud Library, this only resulted in ITunes downloading all my music to both my IPad and IPhone, completely filling both, and then when I deleted the music to make space, the process started again.  I ended up losing 16Gb of my monthly 20Gb monthly data allowance on my phone in one day as I'd turned on mobile data to stream music whilst on the move.  The cynical side of me thinks this is being deliberately done by Apple to force people to use Apple Music.

  • by gabrielefrombrighton,

    gabrielefrombrighton gabrielefrombrighton Dec 23, 2015 3:29 AM in response to sberman
    Level 1 (0 points)
    Dec 23, 2015 3:29 AM in response to sberman

    I have the same issue. I moved my library from my PC to my new MAC ( thought going all in on Apple was making my life easier ) . My subscription status is current  says auto renew too . In my store menu i don't  see the iTunes Match menu option at all. followed the aforementioned steps too ( icloud music lib off / on  ). No change.