-
All replies
-
Helpful answers
-
Dec 23, 2015 5:38 AM in response to jae17by Ingo2711,Is your phone still connected to your Wi-Fi?
If yes, try these steps:
Erase your device with iCloud
If you set up Find My iPhone on your iOS device or Mac, you can use iCloud to erase and restore it.
- From another device, go to icloud.com/find.
- If prompted, sign in with your Apple ID.
- Click All Devices at the top of your browser window.
- Select the device you want to erase.
- Click Erase [device] to erase your device and its passcode.
- Now you can either restore from a backup or set up as new.
If your device isn't connected to a Wi-Fi or cellular network, you can't erase it with Find My iPhone.
copied from: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
If your device can't connect to a Wi-Fi network, you'll have to get the home button repaired first.