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momchick

Q: need more disk space

I keep getting message box that asks if I need more disk space. I am fairly new to apple laptops. I know this is not a valid operation but unsure how to make it stop. I have a MacBook Air with OS X El Capitan 1.4 GHz Intel Core i5  4 GB 1600 MHz DDR3   Is if this Malware or a Virus how can I remove it and how do I avoid this in the future?  As I am typing this a new message popped up Recommended Download Install "Mac Adware Cleaner" now to protect your Mac device from malware, adware and other security threats. UGH!!!

Posted on Dec 11, 2015 6:34 AM

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Q: need more disk space

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  • by Linc Davis,

    Linc Davis Linc Davis Dec 11, 2015 7:45 AM in response to momchick
    Level 10 (207,926 points)
    Applications
    Dec 11, 2015 7:45 AM in response to momchick

    You may have installed a fake "utility" called "Advanced Mac Cleaner." Like any software that purports to automatically "clean up" or "speed up" a Mac, it's a scam. To remove it, please take the steps below. Some of the files listed may be absent. Back up all data before proceeding.

    If you paid for the software with a credit card, consider reporting the charge to the bank as fraudulent.

    Step 1

    Triple-click anywhere in the line below on this page to select it:

    ~/Library/LaunchAgents/com.pcv.hlpramc.plist

    Right-click or control-click the highlighted line and select

              Services Reveal in Finder (or just Reveal)

    from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. Log out or restart the computer.

    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select

              Go Go to Folder...

    from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return.

    Step 2

    Move the following item to the Trash as in Step 1:

    /Library/Application Support/amc

    This time you may be prompted for your administrator login password. There's no need to log out after taking this step.

    Step 3

    Move this item to the Trash:

    ~/Library/AdvancedMacCleaner

    Step 4

    Open the Applications folder and move an item named "Advanced Mac Cleaner" (if it's present) to the Trash. Empty the Trash.

  • by spacecamel,

    spacecamel spacecamel Dec 23, 2015 8:20 AM in response to Linc Davis
    Level 1 (0 points)
    Dec 23, 2015 8:20 AM in response to Linc Davis

    I too am getting the "Recommended Download" message.  I've followed the instructions (including the restart), but I continue to see the popup.  Are there any updates to this procedure?  Perhaps the MacKeeper bums have gotten more devious.

  • by spacecamel,

    spacecamel spacecamel Dec 23, 2015 9:18 AM in response to spacecamel
    Level 1 (0 points)
    Dec 23, 2015 9:18 AM in response to spacecamel

    Update: found the files and folders.  The key was to "Go" to the ~/Library/ folder then navigate.  Apparently, you can't just search the HD for file names.  I no longer see the helperamc process getting launched and relaunched every time I force quit it.  Looks like it's dead.  For the record, it was FileZilla that installed Advanced Mac Cleaner on my machine.