HT201232: Contact Apple for support and service
Learn about Contact Apple for support and service
Q: Message to Android
-
Dec 23, 2015 12:47 PMby ChrisJ4203,HelpfulFirst off, have your friend make sure that she deactivated her phone number from iMessage. Get help if you can’t receive text messages from an iPhone - Apple Support
You may need to delete all conversations with the individual after that to ensure that messages go through as SMS.
-
Dec 23, 2015 12:47 PMby ChrisJ4203,HelpfulIf you tried what I asked you to do, then your friend has not deactivated iMessage. Your only other alternative after deleting your conversation with the friend is to go to Settings>General>Reset>Reset Network Settings. That will also delete any saved Wi-Fi passwords, and also ensure that you have an SMS plan provisioned on your account. However, that should not be an issue if you have been able to send SMS to other non-iOS users. Also, after deleting the conversation thread you have with this friend, have them send you a message, and then try responding to it.
