betogaletto

Q: Microphone not working with some apps after updating to iOS 9.1

Hi there,

 

After updating my iPhone 6 from iOS 8.4 to 9.1 (I learned to avoid first major updates the hard way) I noticed Siri wasn't listening anymore. First I thought something was misconfigurated from the update, but then I decided to do some tests with the headphones and it worked fine. I talked with some guys on the Apple chat support and they couldn't find anything wrong on the diagnostics. I already tried turning Siri off and on again, changing settings on voiceover and accessibility and did a factory reset without success. The weirdest thing is that voice memos, snapchat, video (from the camera app) and everything else is working fine, except the videos recorded within the Facebook Messenger app (and Siri).

 

Any thoughts?

iPhone 6, iOS 9.1

Posted on Oct 27, 2015 2:04 PM

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Q: Microphone not working with some apps after updating to iOS 9.1

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  • by cashhash,

    cashhash cashhash Nov 23, 2015 8:28 PM in response to crevolo
    Level 1 (0 points)
    Nov 23, 2015 8:28 PM in response to crevolo

    iPhone 5 iOS 9.1

     

    Speakerphone mic not working with watsapp , viber and skype - works fine with GSM calls and Facetime

    I have re-installed the apps , reset the settings and also restored the entire phone but no use.

    So frustrating.

  • by Sox575,

    Sox575 Sox575 Nov 23, 2015 10:15 PM in response to crevolo
    Level 1 (10 points)
    Nov 23, 2015 10:15 PM in response to crevolo

    Hi Crevolo and everyone else,

     

    I emailed Apple support today -- the Apple tech support manager I chatted with -- to see if any developments or solutions have come up. I'll post anything here, but since I haven't heard from him for a couple of weeks, I figured the engineers are having an issue replicating the problem in the lab.

  • by wearestoke,

    wearestoke wearestoke Dec 10, 2015 2:13 PM in response to Sox575
    Level 1 (0 points)
    Dec 10, 2015 2:13 PM in response to Sox575

    HI all I have had this problem since last update so was waiting for a new update so updated new one last night I thought yes all resolved but guess what still the same contact can't hear me in Skype and Siri nog working so got wait again see if they can fix this on going issue

  • by Sox575,

    Sox575 Sox575 Dec 11, 2015 1:15 AM in response to wearestoke
    Level 1 (10 points)
    Dec 11, 2015 1:15 AM in response to wearestoke

    I was hoping that the new update would fix the issue too, but it didn't. And I have heard nothing from tech support.

     

    I don't want to upgrade to a new phone and I don't want to get a refurbished one from Verizon, so I'm waiting and hoping that this will get fixed. In the meantime, if you want to use Siri use the headphones/mic that came with the phone. I suspect that if you use them, you should be able to do Skype as well. Or you can use Google the old fashioned way because it hears me just fine.

     

    If you're doing video make sure you do a test video first to make sure the sound is recording. If it isn't, flip the camera to the front facing camera and then flip it back and that should turn the microphone back on  (I don't know why) so when you record video the sound will be there.

  • by Danish iPhone 6 Plus User,

    Danish iPhone 6 Plus User Danish iPhone 6 Plus User Dec 11, 2015 4:36 AM in response to betogaletto
    Level 1 (0 points)
    Dec 11, 2015 4:36 AM in response to betogaletto

    I have the same problem with Siri and the microphone. It seems after updating to iOS 9.2 the "Hey Siri" function as well the normal Siri function with long pressin the home button isn't working anymore. When trying to set up "Hey Siri" it can only hear me if I yell very loud into the microphone But still not enough to register my command. There is also a problem when I make or receive a call and want to use the speaker function or hand free function. Then  microphone does function at al which is very annoying. Please help.

  • by betogaletto,

    betogaletto betogaletto Dec 11, 2015 7:49 AM in response to betogaletto
    Level 1 (5 points)
    Dec 11, 2015 7:49 AM in response to betogaletto

    Any news on the 9.2 update?

  • by aplusu,

    aplusu aplusu Dec 12, 2015 5:51 PM in response to betogaletto
    Level 1 (0 points)
    Dec 12, 2015 5:51 PM in response to betogaletto

    I have the same issue and it is really annoying issue. iOS 9.2 is already out but still nothing changed

  • by ailehpo,

    ailehpo ailehpo Dec 22, 2015 4:53 PM in response to betogaletto
    Level 1 (0 points)
    Dec 22, 2015 4:53 PM in response to betogaletto

    I have iOS 9.2 and no, issue not resolved, still the same. I recently switched from the 6+ to the 6s+ and prior to switching, I had no problems whatsoever. I'm having issues with my microphone recording on SnapChat and Snapchat-esque apps but no issues recording videos with sound in Instagram or in Camera. Have not tried Skype but LINE works for me just fine.

     

    I have uninstalled and reinstalled apps, hard reset my phone, restored my phone and nothing has helped. I've tried both front and rear facing cameras and the mics are working so it's not a broken mic. Called apple support and they were absolutely useless telling me that it must be the applications.

     

    Hoping the next update helps.

  • by ailehpo,

    ailehpo ailehpo Dec 22, 2015 4:55 PM in response to ailehpo
    Level 1 (0 points)
    Dec 22, 2015 4:55 PM in response to ailehpo

    Ah, take that back. Not working with the LINE app either.

  • by wearestoke,

    wearestoke wearestoke Dec 23, 2015 1:54 PM in response to ailehpo
    Level 1 (0 points)
    Dec 23, 2015 1:54 PM in response to ailehpo

    This is getting beyon a joke now two months with no Siri or Skype and no one seems to be interested all these whizz kids getting paid for what frustrated as ****

  • by ailehpo,

    ailehpo ailehpo Dec 23, 2015 1:59 PM in response to wearestoke
    Level 1 (0 points)
    Dec 23, 2015 1:59 PM in response to wearestoke

    Apple support advised me to restore my phone through iTunes but instead of using a back up to set up as a new phone and manually re-add all my apps. Has anyone tried this? It sounds SO tedious and if it doesn't work it'll be in vain

     

    my mic also doesn't work in voice memos so i know it's a phone problem and not a third party app problem.

  • by Sox575,

    Sox575 Sox575 Dec 23, 2015 9:03 PM in response to ailehpo
    Level 1 (10 points)
    Dec 23, 2015 9:03 PM in response to ailehpo

    I don't know if that will work or not. I did my restore with the back up from iTunes and it didn't help. To re-add all the apps would take a long time and I can't see why or how that would fix it. Unless they expect you to restart the phone after each app and see if Siri starts working again (like the way you had to do with the old MACs when there was a startup conflict with a program).

     

    In your case it might be a dead mic because my mic works in Voice Memos. Can you use the Google app? The one with the mic?

  • by ailehpo,

    ailehpo ailehpo Dec 23, 2015 9:10 PM in response to Sox575
    Level 1 (0 points)
    Dec 23, 2015 9:10 PM in response to Sox575

    I tried it with google translate using the mic for "listen now" and I don't think it works. However video recording and Instagram video works for front and rear facing camera.

     

    apple support said doing a restore through iTunes will "download a fresh iOS into the phone without the errors" or something. I don't know anymore.

  • by Sox575,

    Sox575 Sox575 Dec 23, 2015 9:21 PM in response to ailehpo
    Level 1 (10 points)
    Dec 23, 2015 9:21 PM in response to ailehpo

    Very strange. Hopefully they'll put out a new update that will resolve the issue. Obviously it doesn't matter whether it's the older 6+ or the 6S+ model of the phone.

     

    I bet most people don't realize that there's an issue because they don't use Siri or Snapchat often.

  • by ailehpo,

    ailehpo ailehpo Dec 24, 2015 9:02 AM in response to Sox575
    Level 1 (0 points)
    Dec 24, 2015 9:02 AM in response to Sox575

    i'm being connected to a senior advisor so maybe they will have something for us. My Siri works, so that's the weird part.

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