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Alexroet

Q: Set up new Apple Watch from old backup

The back fell off my Apple Watch and I just got my new replacement. I unpaired the broken one it when I pair the new one, there are no backups to restore from. Please help!!

Posted on Dec 24, 2015 5:29 AM

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Q: Set up new Apple Watch from old backup

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  • by Jonathan UK,

    Jonathan UK Jonathan UK Dec 24, 2015 5:33 AM in response to Alexroet
    Level 7 (33,748 points)
    Apple Watch
    Dec 24, 2015 5:33 AM in response to Alexroet

    Hi

     

    The option to restore your watch from a backup (if one is available) is offered within step 4 of the process as described in this support article:

     

    Set up your Apple Watch - Apple Support

     

    You may have accidentally chosen to set up your replacement watch as a new watch. You may therefore wish to try unpairing and re-pairing your watch again, this time choosing to Restore from Backup (do not choose the latest backup, or you will only restore it to its present state again):

     

    Unpair your Apple Watch and iPhone - Apple Support

  • by Alexroet,

    Alexroet Alexroet Dec 24, 2015 8:08 AM in response to Jonathan UK
    Level 2 (324 points)
    Dec 24, 2015 8:08 AM in response to Jonathan UK

    Yeah, that's how it's SUPPOSED to work, but it didn'. I unpaired the old watch (which should create a backup).  Then I paired the new one.  Chose "restore from backup" but the only option was one backup from sept 18.  So I backed out, and re-paired the broken watch- and it had many backups, including one from 8:10am today (when I unpaired).  So the backup exists.  new watch just doesn't see it. I'm trying again now.

     

    updated to add- same thing happened again.  New watch has one backup listed, from september.  Old watch has a backup from 10m ago (when I unpaired it just now) and the one from 8am (the other time I unpaired it this morning) and then several older ones. Are the backups not stored in the phone? Why can't I see them?

  • by Jonathan UK,

    Jonathan UK Jonathan UK Dec 24, 2015 8:03 AM in response to Alexroet
    Level 7 (33,748 points)
    Apple Watch
    Dec 24, 2015 8:03 AM in response to Alexroet

    In that case, I suggest that you contact Apple Support:

     

    https://www.apple.com/support/watch/contact/