HT201104: iCloud Drive FAQ

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madhuprasad
Level 1 (0 points)

Q: hi this is aakash from dubai.i had been bought apple i pad air before 4  year from qatar.and now i m in dubai.when i start upgrade my iso verson it was lock.and i dont have aple id and password which was used for setup on begining. not i need thid aple .

Hi this is aakash.before 4 year I had bought apple I pad air from Qatar.and now I m in Dubai.last week I try to update my iOS  then my device was lock.its say I need to put apple I'd and password which was used on setup time.I don't have any thing. So how can I keep my apple I'd and password?how can I unlock I cloud and active my device?? Please give me solutation.

Device. Apple I pad air

Operations version.    iOS 9.2

iPad Air, iOS 9.0.2

Posted on Dec 24, 2015 1:34 PM

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madhuprasad

Q: hi this is aakash from dubai.i had been bought apple i pad air before 4  year from qatar.and now i m in dubai.when i start up ... more

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  • by frazzm737,

    frazzm737 frazzm737 Dec 24, 2015 1:56 PM in response to madhuprasad
    Level 3 (907 points)
    Mac OS X
    Dec 24, 2015 1:56 PM in response to madhuprasad

    You have encountered Activation Lock which is a theft prevention feature on Apple devices.  Without the original Apple ID and password used by the original owner, you will never be able to use the device.

  • by rccharles,

    rccharles rccharles Dec 24, 2015 2:32 PM in response to madhuprasad
    Level 6 (8,486 points)
    Classic Mac OS
    Dec 24, 2015 2:32 PM in response to madhuprasad

    I've heard of some grey market distributors setting up the ipad as a "favor" to their customers. This is a mistake on their part.

     

    If you bought the device from an authorized apple distributor, you may able to take the device to an apple store and have them reset the device.  Be sure to call head to ask what proof of ownership they will need to reset the device.

     

    You try to contact who ever you bought the device from and have them provide the password or have them deactivate the activation lock.  Have the drop the device from their apple id.

     

    R