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Dec 27, 2015 9:05 AM in response to sheri.feenby sterling r,Hi Sheri.feen,
It sounds like you enabled the Encrypted Password option for your device in iTunes but do not remember the password for it. When that option is enabled, part of the process requires that a password is entered, this is how you get access to it once it is encrypted. Check out steps 6 and 7 from the following article:
About encrypted backups in iTunes
If you still haven't found your password this section will be relevant for you:
What if I can’t remember the password for my encrypted backup?
You can't use an encrypted backup if you don't have the password.
When you try to use a backup, you might see a message saying "The password you entered to unlock your backup was incorrect." This message means that the iTunes encryption option was turned on in the past by:
- Yourself
- Someone who set up your device or transferred your data to a new device
- An installed profile (for business or education devices). If you're using an installed profile, contact your system administrator.
If you don't have your password:
- If someone else set up your device, check with them for the password.
- Try using an iCloud backup instead. If you don't have an iCloud backup, you can make one.
- If it's still relevant, try using an older iTunes backup.
Thank you for using Apple Support Communities, take care.
