rafadrumond
Level 1 (0 points)

Q: My IPhone 5s shut down and won't turn back on.

I turned it off to sleep and on the next day it wouldn't turn on again. It is in recovery mode now, and when I try to restore it, the apple logo appears on the phone, but after some minutes it says "Problem 4005"

iPhone 5s, iOS 9.1

Posted on Dec 26, 2015 6:33 AM

Close
rafadrumond

Q: My IPhone 5s shut down and won't turn back on.

  • All replies
  • Helpful answers

  • by Ingo2711,

    Ingo2711 Ingo2711 Dec 26, 2015 9:37 AM in response to rafadrumond
    Level 7 (25,937 points)
    iPhone
    Dec 26, 2015 9:37 AM in response to rafadrumond

    Here's what you can try:

     

    If your iOS device disconnects during the update or restore or if iTunes couldn't tell the device to restore, you might see one of these messages:

    • The iPhone [device name] could not be restored. An unknown error occurred (9).
    • The iPhone [device name] could not be restored. An unknown error occurred (4005).
    • The iPhone [device name] could not be restored. An unknown error occurred (4013).
    • The iPhone [device name] could not be restored. An unknown error occurred (4014).

    Try these steps to restore your iOS device:

    1. Install the latest version of iTunes.
    2. Restart your computer.
    3. Check for updates to your Mac or PC. If you restart your computer for an update, check for updates again after you restart.
    4. Try to restore your device using another USB cable.
    5. Try to restore your device on another computer.
    6. Force your device to restart.

    If you continue to see error 4005, 4013, or 4014 when you try to restore your iPhone, iPad, or iPod touch, contact us.

    copied from: If you see error 9, 4005, 4013, or 4014 when you restore your iOS device - Apple Support