Q: Hello,i have a iphone5s and today i get install Ios 9.2 update,now my finger amprent don't work,when i try fix it ,all time i have ... Hello,i have a iphone5s and today i get install Ios 9.2 update,now my finger amprent don't work,when i try fix it ,all time i have the error"Please try with a different finger".Can you help me please?... more
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Dec 26, 2015 10:03 AM in response to Marius1995aby joe_7399,Hi Marius1995a,
Thanks for using the Apple Support Communities!
From your post, I understand that Touch ID on your iPhone isn’t behaving the way you would expect after installing the latest iOS update. To begin troubleshooting this situation, I suggest reading over and working through the suggestions in the Get help with Touch ID section from the following article.
Get help with Touch ID
Sometimes, you'll need to enter your passcode or Apple ID instead of using Touch ID:
- If you've just restarted your device
- If your fingerprint isn't recognized five times in a row
- If you haven't unlocked your device in more than 48 hours
- If you've just enrolled or deleted fingerprints
- If you're trying to open Touch ID & Passcode in the Settings menu
- If Require Password is set to Immediately under Settings > General > Restrictions
If you still need help, follow these steps. Try again after each step:
- Make sure you have the latest version of iOS.
- Make sure that your fingers and the Home button are clean and dry.1 For the Home button, use a clean, lint-free cloth to wipe off any dirt or debris.
- Your finger should cover the Home button completely, touching the surrounding metal ring. While Touch ID is scanning, you shouldn't press down hard, tap too quickly, or move your finger around.
- If you're using a case or screen protector, make sure it doesn't cover the Home button or the surrounding ring.
- Tap Settings > Touch ID & Passcode. Make sure that iPhone Unlock or iTunes & App Store is on, and that you've enrolled one or more fingerprints.
- Try enrolling a different finger.
- If you can't enroll any of your fingers, take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support.
Use Touch ID on iPhone and iPad - Apple Support
Best!
