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Helpful answers
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Dec 23, 2015 6:39 AM in response to Josh348by pedro d,Hello there, Josh348.
It sounds like your iPhone 6 is not being recognized when connected to your MacBook Pro. The following Knowledge Base article offers up some great, in-depth steps for troubleshooting:
If you don‘t see your connected device in iTunes for Mac
Make sure that your device is on
Also make sure that you can get to the Home screen.
Get help if you have one of these issues:
- Your iOS device won't respond or turn on.
- Your iPod won't turn on.
- You forgot your passcode or your device is disabled.
Make sure that your Mac supports your device
See the system requirements for iPhone, iPad, or iPod.
Check your USB connections
- Unplug other USB devices from your Mac and try again.
- Try a different USB port.
- Try a different USB cable.
Learn more about using USB cables with your Mac.
Make sure that your device trusts the computer
You might get an alert if you haven't connected your iOS device to this computer before. Unlock your device and tap Trust.
Learn more about the Trust This Computer alert.
Restart your device
Restart your iOS device or reset your iPod.
Restart your Mac
Turn your Mac off and back on.
Update your software
- Check for software updates on your Mac.
- Check for an iTunes update.
Check your security software
If you have security software installed, learn how to resolve issues between iTunes and your security software.
Get more help
If you still don't see your device in iTunes, contact Apple Support.
Thanks for reaching out to Apple Support Communities.
Kind Regards.
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Dec 24, 2015 6:33 AM in response to pedro dby Josh348,I Tried everythin nothing at all happens when I connect the iphone 6 to the MacBook. Nothing at all. I have an iPhone 4 and when I connect that everything works. But when i connect the iPhone 6 nothing happens l. Nothing pop ups nothing. The USB ports works on my Ma. I have 2 cables and both of them work when I plug them in to the outle. My Mac doesnot even charge my iPhone 6.
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Dec 26, 2015 2:50 PM in response to Josh348by pedro d,Hello again, Josh348.
Thanks for the follow up. Due to the nature of your issue or question, it may be best if we get you in contact with someone who can look into this further. You may find more information by using another one of Apple's support resources - https://getsupport.apple.com
Kind Regards.
