-
All replies
-
Helpful answers
-
Dec 28, 2015 10:08 AM in response to beckyl57by Jason L,Hey there beckyl57,
Welcome to Apple Support Communities.
It sounds like there's an issue that's preventing you from using the FaceTime Camera on your iPhone 5c. The article below provides information and troubleshooting tips that should help you resolve the issue.
Get help with the camera on your iPhone, iPad, or iPod touch - Apple Support
You see a closed lens or black screen
If you see a closed lens or black screen when you open the Camera app, try these steps:
- Make sure that there’s nothing blocking the camera lens. If you’re using a case, try removing it.
- Force the app to close, then open the Camera app again.
- Restart your device, then open the Camera app again.
- If your device has a front and rear camera, try both cameras by tapping
. If you see the closed lens or black screen on only one camera, take your device to an Apple Retail Store or Authorized Service Provider for more help.
Cheers.
