Audyy15

Q: My purchases music will not download and the cloud keeps re popping up to download. Why isn't it working?

I Bought an album I had it downloaded before the next day it wasn't on my music. I tried downloading it again and it keeps saying "downloading" and then the cloud with the arrow pops up again. And it will not download!!

Posted on Dec 25, 2015 10:35 PM

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Q: My purchases music will not download and the cloud keeps re popping up to download. Why isn't it working?

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  • by jason269,

    jason269 jason269 Dec 27, 2015 9:18 AM in response to Audyy15
    Community Specialists
    Dec 27, 2015 9:18 AM in response to Audyy15

    Hello, Audyy15.  

     

    Thank you for visiting Apple Support Communities.  

     

    I understand that you are experiencing an issue downloading an album on your iOS device.  I would start with forcing al open applications to close and restart the device.  Once this is done, test downloading the album again.  

     

    Force an app to close in iOS

     

    You may also want to attempt to download this past purchase via the steps below.  

     

    Download your past purchases

     

    Next, I would check to see if you can resume any interrupted downloads.  

     

    Restart a download on an iPhone, iPad, or iPod touch

    1. Tap iTunes Store.
    2. On your iPhone or iPod touch, tap More at the bottom of the screen. Then tap Downloads.
      On your iPad, tap Downloads.
    3. If prompted, enter your Apple ID and password.
    4. Tap the blue download arrow next to a paused item to resume the download.

    If you can't complete the download on your iOS device, download it in iTunes on your Mac or PC. Then sync it to your iOS device.

    You can also transfer purchases from your iPhone, iPad, or iPod to a computer.

    If you still can't restart your downloads, get more help.

     

    Resume interrupted iTunes Store downloads

     

    Please be sure the results after each troubleshooting step.  

     

    Cheers