HT201371: Use Touch ID on iPhone and iPad

Learn about Use Touch ID on iPhone and iPad
Duncan29

Q: phone no longer recognizes finger touch id

why doe my phone no longer allow me to add touch id ?

Posted on Dec 27, 2015 12:10 PM

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Q: phone no longer recognizes finger touch id

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  • by lllaass,

    lllaass lllaass Dec 27, 2015 12:24 PM in response to Duncan29
    Level 10 (188,002 points)
    Desktops
    Dec 27, 2015 12:24 PM in response to Duncan29

    Try:

    - Reset the iOS device. Nothing will be lost      

    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

    least ten seconds, until the Apple logo appears.

    - Reset all settings                            

    Go to Settings > General > Reset and tap Reset All Settings.

    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

    - Restore from backup. See:                                               

    Restore your device from an iCloud or iTunes backup - Apple Support

    - Restore to factory settings/new iOS device.                       

    If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

    Apple Retail Store - Genius Bar