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Helpful answers
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Dec 29, 2015 12:14 PM in response to SulfateXby jeffd55,Hello SulfateX,
Thank you for using Apple Support Communities.
I see you are having issues accessing the iTunes Store and getting a spinning wheel when you try. If you haven't tried it already, try logging out of iTunes and logging back in and trying it again. If that doesn't work, then take a look at the steps in the following article. It doesn't match your symptoms exactly, the steps could help with what you are experiencing.
The specific steps I am looking at are:
On your iPhone, iPad, or iPod touch
If you can't connect to the iTunes Store on your iPhone, iPad, or iPod touch:
- Make sure that your date, time, and time zone are correct. Tap Settings > General > Date & Time. Time Zone might list another city in your time zone.
- Make sure that your iOS software is up to date. Tap Settings > General > Software Update to check for updates. You can also connect your iOS device to iTunes and click Check for Update on your device's Summary page.
- Check and verify that you're in range of a Wi-Fi router or base station. If you're using cellular service, make sure that cellular data is turned on from Settings > Cellular. If you're connected to cellular data, larger items might not download. You might need to connect to Wi-Fi to download apps, videos, and podcasts.
- Make sure that you have an active Internet connection. Check your device's user guide for help with Internet connection.
- Check to see if other devices, such as portable computers, are able to connect to the Wi-Fi network and access the Internet.
- Reset your Wi-Fi router by turning it off and then on again.
If there's still an issue, learn what to do if your device won't connect to a Wi-Fi network.
If you can’t connect to the iTunes Store
Happy Holidays
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Sep 21, 2016 11:09 AM in response to jeffd55by chris_tichenor,I found that resetting the iPhone (holding down the power button and the home button simultaneously for 10 seconds) and attempting the purchase again worked. This was on an iPhone 5S.
