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Q: what is the best way to go back to basics with apple products

i have four apple devices, an IMac, IPad, iPhones 4s & a Mac Book Pro.

 

I have problems understanding all of these devices one way or another as i just do not/ cannot understand the jargon associated with trying to use, update or modify to my requirements.

 

As an example the iMac that i bought at the beginning of the year i have a separate hard drive, I've realised is not password protected, I've downloaded software from Lacie the manufacture of the hard drive but i cannot see it working or what to expect, i thought to get access you would put in a pass word like i do when i turn on the iMac, not so simple & i have wasted a whole day on this & ended up very frustrated as no further forward, this happens time after time.


I need some practical advice on where to start as i don't have anybody to ask as all i do is fumble my way through.


I think i need to go back to basics & get some form of order as these devices are all different but have a purpose.


Can anybody advise on where i need to start please.

iPhone  iOS 7.1,

iPad iOS 9.2,

Mac book Pro OS X 10.9, Mavericks (i think)

IMac Yosemite 10.10

MacBook Pro, Mac OS X (10.6.8), Middle age without a clue

Posted on Dec 27, 2015 1:49 PM

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Q: what is the best way to go back to basics with apple products

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  • by MrHoffman,Apple recommended

    MrHoffman MrHoffman Dec 31, 2015 5:52 AM in response to Dense to
    Level 6 (15,627 points)
    Mac OS X
    Dec 31, 2015 5:52 AM in response to Dense to

    The most important thing you can have right now are backups of your important data.   That's often using an external USB disk drive and a tool called Time Machine for backing up your Mac, and using either Apple's cloud service or with iTunes for backing up your iPad and iPhone devices.  (There are other ways to do backups, but Time Machine is a common choice.)


    For learning more...  Apple has available a Mac Basics web site that might help with this (and similar sites for learning iPhone and iPad), there are electronic books available for iPhone and iPad too, and most Apple Stores have workshops for Mac and iPhone and iPad that might help.   There are also some books available if you prefer.  Which is right for you depends on how you prefer to learn.

     

    Apple has disk encryption integrated into recent OS X releases called FileVault 2.  There's no need for add-on software for that.

     

    If you're not sure which OS X software release you're using or which specific Mac you're using, then you can use  > About This Mac.   That'll show you general information about your Mac, and — as you become more familiar with this and need more specifics, you can ask for more details there.

     

    Yes, there's a tremendous amount that you can choose learn and use with any of these products — if you want — or you can choose to learn enough to get what you want done.   That's entirely your decision.   

  • by Dense to,

    Dense to Dense to Dec 27, 2015 4:32 PM in response to MrHoffman
    Level 1 (0 points)
    Dec 27, 2015 4:32 PM in response to MrHoffman

    Thank you Mr Hoffman for taking the trouble to answer &  provide the information you have.

     

    I have an external hard drive which i mentioned having trouble to put a password on, i chose this way to go rather than the time machine is because, unless I'm wrong the time machine doubles up as a router & therefor should it go wrong i lose two devices in one rather than two individuals so i would only replace the one that went wrong.

     

    I do not wish to put myself down but I'm not the sharpest tool in the box & reading material is only useful if you have an understanding of what you are reading.

     

    You mention "disk encryption & file vault" i have no idea what this is, the software that i downloaded was from Lacie in order to allow me to put a password on the external hard drive (Not achieved), i wanted to do this because the Mac is protected on start up with a password, Numbers have allowed me to put password protection on spreadsheets which would still be protected on the external hard drive but there is other sensitive info being transferred which if anybody just disconnected my hard drive could plug it in else where & obtain what I've  protected when the info is on the Mac,

     

    So this is where i mean get back to basics, more examples being, the internet provider "migrated their system" whatever that means & I've ended up with two email addresses of the same name more or less & therefore get two emails of the same content, why? i have tried speaking to them but i cannot get my point across & they maybe choose not to understand, who knows, my iPad can receive emails but for some reason it has changed that i can no longer send which i was able to do when away from the property, my Mac book pro is slow yet the storage has 100Gb left when i enter "About this Mac", the only software i have added is Fusion 4 to allow me to partition the hard drive & windows 7 to allow me to down load info from a piece of kit i use for work.

     

    The only other software i have down loaded on the Pro is up dates from Apple & up graded from Snow Leopard to Mountain Lion & then to Mavericks.


    Its these problems i wouldn't understand what i am reading about & wouldn't know if i was & there is obviously thousands of problems that are not written about.


    I contacted Apple with a question about Pages when i purchased my iMac, their reply was we do not deal with software problems only hardware, the program was on the computer when i purchased it, their answer was to go in store & talk to a Guru. Easier said than done & didn't inspire me with confidence to take out their customer care plan.


    Sorry this is a chapter out of war & piece but how do you solve these problems if they are not written about.


      

  • by Eric Root,Helpful

    Eric Root Eric Root Dec 31, 2015 5:53 AM in response to Dense to
    Level 9 (71,364 points)
    iTunes
    Dec 31, 2015 5:53 AM in response to Dense to
    the time machine doubles up as a router & therefor should it go wrong i lose two devices in one

     

    Time Machine is a backup and doesn't double as a router. If it messes up, you don't lose anything except your backup for the computer.

     

    What happened when you installed the LaCie software?

     

    two email addresses of the same name

     

    Delete one of the accounts.

     

    On the iPad, try deleting the e-mail account and then add it back.

     

    Mail – Setup and Troubleshooting on iPad


    For the Macbook Pro:


    Activity Monitor - Mavericks  also Yosemite

     

    Activity Monitor in Mavericks has significant changes

     

    Performance Guide

     

    Why is my computer slow

     

    Why your Mac runs slower than it should

     

    Slow Mac After Mavericks

     

    Things you can do to resolve slowdowns  see post by Kappy

     

    6 Easy Tips to Speed Up OS X Yosemite on Your Mac

     

    Try running this program and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read.

     

    Etrecheck – System Information


    My suggestion would be to try to solve one problem at a time and then move to the next one.

  • by Dense to,

    Dense to Dense to Dec 31, 2015 6:14 AM in response to Eric Root
    Level 1 (0 points)
    Dec 31, 2015 6:14 AM in response to Eric Root

    Hi Eric,

    Thank you for your response.

    I will follow your suggestion of covering one item at a time as the whole issue of problems is over whelming.

    You asked about the Lacie hard drive, i have contacted their support team but what they are saying does not seem to be happening on my system, it does not ask me for a password & after plugging it into my lap top i can access the info straight away with out any pass word.

    i then tried following their direction on uninstalling the soft ware, i followed it to a point & then nothing my Apple seemed to take a different direction to what was written so i closed out.

    I now think i have upset something as it doesn't seem to run like it did, so I'm none the wiser & now got further in in trouble.

  • by MrHoffman,

    MrHoffman MrHoffman Dec 31, 2015 7:38 AM in response to Dense to
    Level 6 (15,627 points)
    Mac OS X
    Dec 31, 2015 7:38 AM in response to Dense to

    Dense to wrote:

     

    I have an external hard drive which i mentioned having trouble to put a password on, i chose this way to go rather than the time machine is because, unless I'm wrong the time machine doubles up as a router & therefor should it go wrong i lose two devices in one rather than two individuals so i would only replace the one that went wrong.

     

    Time Machine is a backup.  Only.

     

    You're probably confusing Time Machine with Time Capsule.  Time Capsule is optional external hardware that can be both a backup target for Time Machine, and can be a Wi-Fi firewall / router / gateway device.   Time Capsule is advantageous for a laptop, as the backups can be performed once the laptop is in range of the Time Capsule, and the user doesn't need to remember to re-cable directly-connected backup devices.   Time Capsule can operate as a combination of Wi-Fi and firewall / router / gateway and Time Machine backup target, or can be configured to operate in conjunction with a separate firewall / router / gateway device.

     

    You mention "disk encryption & file vault" i have no idea what this is, the software that i downloaded was from Lacie in order to allow me to put a password on the external hard drive (Not achieved), i wanted to do this because the Mac is protected on start up with a password, Numbers have allowed me to put password protection on spreadsheets which would still be protected on the external hard drive but there is other sensitive info being transferred which if anybody just disconnected my hard drive could plug it in else where & obtain what I've  protected when the info is on the Mac,

     

     

    If you were presented with a recovery key at OS X installation — that can be printed and saved, or stored on an external USB device — then you're already using disk encryption for your internal OS X disk or SSD storage.  I'm guessing you might have decided to buy this LaCie drive for the recovery key?  (Time Machine can encrypt its backups, so there's no need for add-on software for encryption for that.) 


    With the recovery key, I'd probably leave that unencrypted on a flash drive or maybe two copies, and locate one of those somewhere safe; safety deposit box or office drawer or maybe with a trusted friend or family member.   If you decide to create off-site backups as a way of recovering after a fire or flood or theft, you're going to want a secure place for those, too.  Maybe not stored in the same place with the recovery key, of course.

     

    So this is where i mean get back to basics, more examples being, the internet provider "migrated their system" whatever that means & I've ended up with two email addresses of the same name more or less & therefore get two emails of the same content, why? i have tried speaking to them but i cannot get my point across & they maybe choose not to understand, who knows, my iPad can receive emails but for some reason it has changed that i can no longer send which i was able to do when away from the property, my Mac book pro is slow yet the storage has 100Gb left when i enter "About this Mac", the only software i have added is Fusion 4 to allow me to partition the hard drive & windows 7 to allow me to down load info from a piece of kit i use for work.

     

    Most ISP call-handling scripts are intended to get you off the phone.

     

    In the left column of the usual mail display, you should see an Inbox.

    Screen Shot 2015-12-31 at 10.00.09 .png

    Click the so-called disclosure triangle to the left of the Inbox line (if it's not already clicked and pointing downward), and see how many accounts are shown there.   If you have one email address you are using, then there should be one entry.   If there is more than one entry. then the migration may have created more than one account entry.  If both accounts are for the same mail server and such, that would explain the two messages you are getting.  To see if you have duplicate entries, go to Mail > Preferences > Accounts > Account Information, and click on the entries in the left column alternately, to see if the entries are duplicated — if they have the same mail server, username and related — the description will probably differ.   If they are duplicates, pick one and click on the checkmark next to Enable this account to clear it.  That'll disable that account, without removing it nor removing any mail messages stored on the mail server, or any mail messages you've stored on your Mac.

     

    If the iPad can no longer send when on your Wi-Fi but can receive and send when on Wi-Fi or cellular elsewhere, then your Wi-Fi is misconfigured, or the iPad and the Wi-Fi don't have the same password, or there's some other hardware or network configuration error here, or there's interference with your Wi-Fi network.   If other local Wi-Fi devices are working, then this is likely either a password mismatch on the iPad, or — if you're using cellular when away — maybe the iPad Wi-Fi is not working right.

     

     

     

    Its these problems i wouldn't understand what i am reading about & wouldn't know if i was & there is obviously thousands of problems that are not written about.

     

    Those thousands of problems are not going to get solved here, not all at once.    The Mac Basics web site is a start for learning OS X and there are books and web sites and video courses, but it seems like you want and need some need local IT support; somebody around that can show you and can help you with this, and/or that can set up and run your local network while you get going on what you want to be doing with these computers.   Whether that's with the assistance of the folks at the local Apple Store, or somebody that you know locally that can help out, or working with a local business that specializes in these sorts of home and small-business computer and network support requirements.

     

    As Eric Root quite sagely suggests, pick your biggest problems, and work through each in succession.


    I'd start with two different goals, questions, problems or issues here, initially.   First, getting your network and hardware configured and stable and getting your backups going — that's a fairly isolated requirement, and somebody locally can help with that — and then start learning about iOS and OS X and the parts of the applications that you need, via Mac Basics or books or classes or however you prefer to learn.  


    Why this approach and this order?   If your network and hardware and related giblets aren't stable, then learning how this stuff should work — but doesn't, due to some confuguration or network error — can be little more than a confusing pit of frustration.   This includes sorting out why that iPad isn't connecting to mail on your local Wi-Fi network, and resolving what appear to be duplicate mail accounts.   Or if you'd prefer to not deal with this stuff — not everybody wants to be computer and network support, after all — start looking around for a local organization that you can outsource your management and your questions to.


    The forums are pretty good at getting answers, but having thousands of questions and walls of text — like this thread — won't be the most expeditious way to get done with what you came here to do, after all.  And what you came here to do was to get stuff done.  Not to manage computers and networks.

  • by Dense to,

    Dense to Dense to Dec 31, 2015 9:19 AM in response to MrHoffman
    Level 1 (0 points)
    Dec 31, 2015 9:19 AM in response to MrHoffman

    Thank you again for your input along with Eric Root.

     

    With the time machine (its the icon at the top of the screen, yes? ) are you saying that it only backs up to the hard drive on the computer or does it do this to the external hard drive only when pugged in or both simultaneously.

     

    When i purchased my Mac bookPro back in 2009 the guy in Apple sold me an Airport Extreme, i thought this was a router & the device that the internet provider gave me was the modem? Im unsure the difference of the two or what they do but both are connected to one another & creates the wi-fi network so it seems.

     

    Im not sure if i could do away with one or the other, maybe this is where I'm getting confused with the time capsule as i thought it had two devices in one.

     

    When i purchased both my laptop & desktop (iMac beginning of the year) i don't recall any thing about recovery key it was just plug & play & i just followed the directions when prompted, this is what appealed about Apple in the first place.

     

    I' ve mislead you about the duplication of the email addresses this is only present on my phone, i do have it on my other computers but i have managed to turn it off however it is still there, I've tolerated it on my phone for a couple of years & find it more of an irritation, i remember somebody looking at it who is reasonably clever with devices but whenever he disabled one email the other would not work, either send or receive. I'm not to bothered really as based on what you guys have said its not the most important problem here & i need a new phone.

     

    Further to the above the iPad problem again is an irritation, i tend to tether it to my phone when out in the field as i need the bigger screen it provides for work related issues, i only found out about the email not sending after doing a long important email, i haven't used it since, i struggle with the phone.

     

    I realise the biggest problem here is myself, I'm pretty impatient & expect things to just work.

     

    Where i am at is that in the past i have had people in to work on my Mac's & when i had a Windows computer.

    What i have found is that certain individuals I've paid to carry out what was required, when i have been in trouble, seem to have brushed over the problem but the cause seems to still be there as i have found out later or not rectified the problem at all & made the situation worse without admitting it & then disappear.

     

    So on this basis what i think is that if i get professionals in then, i still do not learn & become reliant on these people assuming they know their job, this wouldn't be a problem but due to the nature of life then these people I end up being reliant on will either move away, illness or other circumstances in their life so not being available when needed the most, so i must persevere. 

     

    The conclusion where I'm now at based on your inputs which is appreciated is to go through these links where we are at present over the next couple of days before they are to long & go over the suggestions as these to me are the basics & try & get some understanding of whats happening.

     

    Many thanks

  • by Eric Root,

    Eric Root Eric Root Dec 31, 2015 10:19 AM in response to Dense to
    Level 9 (71,364 points)
    iTunes
    Dec 31, 2015 10:19 AM in response to Dense to

    Time Machine backs up to the external drive.

  • by MrHoffman,

    MrHoffman MrHoffman Dec 31, 2015 12:39 PM in response to Dense to
    Level 6 (15,627 points)
    Mac OS X
    Dec 31, 2015 12:39 PM in response to Dense to

    Dense to wrote:

     

    With the time machine (its the icon at the top of the screen, yes? ) are you saying that it only backs up to the hard drive on the computer or does it do this to the external hard drive only when pugged in or both simultaneously.

     

    Time Machine backs up what is connected, ignoring what is expressly configured to be omitted — Windows disk images are commonly configured to be omitted, as they're comparatively huge, frequently updated, and backing up a big monolithic image hourly doesn't usually make much sense — and copying the data out to one or more designated output storage devices — to disks and/or Time Capsule or to another choice or two that is not and will not usually be applicable here.

     

    Backups do try to run continuously and will try to run backups locally when the target backup device(s) are not available, but you will want to have the backup target device connected — or a Time Capsule — and available.

     

    When i purchased my Mac bookPro back in 2009 the guy in Apple sold me an Airport Extreme, i thought this was a router & the device that the internet provider gave me was the modem? Im unsure the difference of the two or what they do but both are connected to one another & creates the wi-fi network so it seems.

     

    Im not sure if i could do away with one or the other, maybe this is where I'm getting confused with the time capsule as i thought it had two devices in one.

     

    AirPort is Wi-Fi, and can act as a firewall-gateway-router-NAT device.   Time Capsule is Wi-Fi, and can act as a firewall-gateway-router-NAT device, and can act as a backup target.

     

    The ISP will normally sell or lease you a modem of some sort with varying features, and some will allow you to purchase your own.

     

    Neither AirPort nor Time Capsule provides a modem.

     

    Some modems are simple devices.  Many provide firewall-gateway-router-NAT capabilities.   Some provide Wi-Fi.  This varies by ISP and by what they've sold or what you've bought or leased.

     

    There are multiple ways that this network can be configured.

     

    When i purchased both my laptop & desktop (iMac beginning of the year) i don't recall any thing about recovery key it was just plug & play & i just followed the directions when prompted, this is what appealed about Apple in the first place.

     

    If you don't know this, then you or somebody you will be working with will dig into how the system is configured for you.   To see if encryption is enabled,  > System Preferences > Security & Privacy > FileVault.   If it's not enabled, I very strongly recommend obtaining some local technical help before you enable that mechanism.  This to ensure your backups are correct and running and valid, and that the recovery key and related mechanisms are correctly managed, and that your password is appropriately chosen.  FileVault 2 encryption is quite reliable.  Which means that — if you should forget and/or lose your keys — your data is gone.

     

     

    I' ve mislead you about the duplication of the email addresses this is only present on my phone, i do have it on my other computers but i have managed to turn it off however it is still there, I've tolerated it on my phone for a couple of years & find it more of an irritation, i remember somebody looking at it who is reasonably clever with devices but whenever he disabled one email the other would not work, either send or receive. I'm not to bothered really as based on what you guys have said its not the most important problem here & i need a new phone.

     

    There's no effective difference here.   If you're getting messages twice, there is almost certainly some sort of duplicated entry in the configuration.   Mail clients all work more or less the same, though the terminology used and the user interfaces can differ wildly.

     

     

    I realise the biggest problem here is myself, I'm pretty impatient & expect things to just work.

     

    The usefulness of computers is commensurate with the effort that's been put into them by the vendor, the support organization and the end-user.   Computers that are misconfigured or ill-suited to the task will be frustrating.  

     

    Computers can, do and will fail.  Backup disks can, do and will fail.   Volumes can get corrupted.   Files can get deleted or corrupted.  The only certainly here is data loss and failure.   Have backups.   Backups are little more than a means of forestalling the inevitable.

     

     

    Where i am at is that in the past i have had people in to work on my Mac's & when i had a Windows computer.

    What i have found is that certain individuals I've paid to carry out what was required, when i have been in trouble, seem to have brushed over the problem but the cause seems to still be there as i have found out later or not rectified the problem at all & made the situation worse without admitting it & then disappear.

     

    There are also cases where the effort involved with supporting a user is higher than what that user is able or willing to pay, and this even if everybody means well and tries their best. 

     

    The end-user is ultimately responsible for their own requirements, in any case.

     

    So on this basis what i think is that if i get professionals in then, i still do not learn & become reliant on these people assuming they know their job, this wouldn't be a problem but due to the nature of life then these people I end up being reliant on will either move away, illness or other circumstances in their life so not being available when needed the most, so i must persevere. 

     

    The conclusion where I'm now at based on your inputs which is appreciated is to go through these links where we are at present over the next couple of days before they are to long & go over the suggestions as these to me are the basics & try & get some understanding of whats happening.

     

    Welcome to IT support.

  • by rccharles,

    rccharles rccharles Dec 31, 2015 1:34 PM in response to Dense to
    Level 6 (8,486 points)
    Classic Mac OS
    Dec 31, 2015 1:34 PM in response to Dense to

    protected on start up with a password,

    Totally worthless for protecting your data from a technical point of view.  It might keep your dog from using the computer. Do an google search on bypass mac os x password.

    To secure you data, you need to use file vault

     

    Numbers have allowed me to put password protection on spreadsheets which would still be protected on the external hard drive

    ditto

    [ Totally? ] worthless for protecting your excel data from a technical point of view.  Do an internet search on hack excel password.

    To secure you data, you need to use file vault


    How to enable file vault on an external drive.  I recommend using apple encryption over any third party.  It will have survived much more testing and debugging.

    http://kb.mit.edu/confluence/display/istcontrib/Enable+FileVault+on+External+Dis ks+in+OS+X+10.8+and+Up

     

    but there is other sensitive info being transferred which if anybody just disconnected my hard drive could plug it in else where & obtain what I've  protected when the info is on the Mac,

     

    They can do the same thing with your internal drive.

  • by Dense to,

    Dense to Dense to Dec 31, 2015 1:20 PM in response to MrHoffman
    Level 1 (0 points)
    Dec 31, 2015 1:20 PM in response to MrHoffman

    Ive managed to locate the file vault, turned it on & its given me a recovery key.


    Thank you

  • by Dense to,

    Dense to Dense to Dec 31, 2015 1:26 PM in response to rccharles
    Level 1 (0 points)
    Dec 31, 2015 1:26 PM in response to rccharles

    Thanks for the info Rccharles.

     

    Ill look it up to see if i can learn anything, prevention i mean.