krlock

Q: Hue Bridge 2.0 HomeKit Problem

   I got the bridge 2.0 and set it up and all worked ok.

 

Now siri does not work any more. When I try to set up again, i get the message:

 

"Another user already paired the HomeKit enabled bridge. Please ask the user to share his / her home kit settings in order for you to start using Siri voice control"

 

I checked online and philips page said to log out of iCloud and try again. But when I do that, it says to log into keychain. So I log back into iCloud and enable keychain but then I get the same original message as above.

 

Anyone know what's going on?

Posted on Oct 10, 2015 1:17 PM

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Q: Hue Bridge 2.0 HomeKit Problem

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  • by cakra,

    cakra cakra Dec 14, 2015 10:48 AM in response to speedtoxic
    Level 1 (0 points)
    Dec 14, 2015 10:48 AM in response to speedtoxic

    There is only 1 solution.  Apple and Philips must each provide the head Programmer to be slowly boiled in oil live on youtube!  When you reset your home kit device you will be emailed the login code for the event.

  • by jrc*,

    jrc* jrc* Dec 15, 2015 5:05 AM in response to krlock
    Level 1 (0 points)
    Dec 15, 2015 5:05 AM in response to krlock

    I hit this "Another user already paired" error after resetting HomeKit as well (since Siri wasn't working). After both resetting the bridge and restarting my phone to no avail, I eventually realized that the HomeKit OCR was reading the setup code incorrectly (perhaps due to dim lighting, since the lights aren't set up ). Now it works! So make sure the HomeKit setup code is actually correct, or enter it manually!

  • by speedtoxic,

    speedtoxic speedtoxic Dec 15, 2015 5:08 AM in response to jrc*
    Level 1 (0 points)
    Dec 15, 2015 5:08 AM in response to jrc*

    mate, the whole point is that we don't want to reset the bridge and lose all our set-up. This is a hu(g)e  burden !!

  • by jrc*,

    jrc* jrc* Dec 15, 2015 5:10 AM in response to speedtoxic
    Level 1 (0 points)
    Dec 15, 2015 5:10 AM in response to speedtoxic

    I'm not saying reset the bridge. I'm saying maybe the problem, at least in some cases, is that the OCR setup code wasn't read correctly, so check that.

  • by speedtoxic,

    speedtoxic speedtoxic Dec 15, 2015 5:12 AM in response to jrc*
    Level 1 (0 points)
    Dec 15, 2015 5:12 AM in response to jrc*

    after resetting homekit on my iPhone and reinstalling my Hue app, I'm not being proposed to enter the home kit code. I get the "another user blabla" message straight and there is nothing else I can do with home kit configuration.

  • by Dirx808,

    Dirx808 Dirx808 Dec 15, 2015 8:50 AM in response to krlock
    Level 1 (0 points)
    Dec 15, 2015 8:50 AM in response to krlock

    Yes, after you reset HomeKit, it generates a new encryption key.  ALL HomeKit devices will need to be reset to attach to that account. This problem is not exclusive to Hue devices.  However, my ecobee3 is smart enough to hold its local settings so it doesn't need to be reprogrammed.  Philips definitely needs a backup routine.  I understand why this is happening... It just makes configurations a nightmare.

     

    jrc: I had problems with some OCR too... I've had to manually enter several devices.

  • by speedtoxic,

    speedtoxic speedtoxic Dec 15, 2015 11:52 PM in response to Bob Babilonia
    Level 1 (0 points)
    Dec 15, 2015 11:52 PM in response to Bob Babilonia

    @bob I saw this link before and their advice precisely put me in the current situation!

    They advise to go through a homekit reset....without explaining the consequences. 

    PLEASE PLEASE, do not do a homekit reset without understanding that - for now - you'll also have to reset your philips hue bridge

  • by edelmaca,

    edelmaca edelmaca Dec 16, 2015 10:32 AM in response to krlock
    Level 1 (32 points)
    iPhone
    Dec 16, 2015 10:32 AM in response to krlock

    Someone tried the new Beta? Maybe theres a fix included for our problem.

    Edit: The iOS Beta 9.2.1 of course. ^^

  • by Ian Parkinson,

    Ian Parkinson Ian Parkinson Dec 16, 2015 11:07 AM in response to edelmaca
    Level 6 (10,520 points)
    Desktops
    Dec 16, 2015 11:07 AM in response to edelmaca

    Sorry to report but it is not fixed in the Beta.

    I'm stil getting the 'another user' message.

  • by grenhall,

    grenhall grenhall Dec 18, 2015 2:45 PM in response to krlock
    Level 1 (10 points)
    Dec 18, 2015 2:45 PM in response to krlock

    Got the same message. I had to reset the bridge to get it "somewhat" working. Siri still can't find lights. But I guess that it'll evolve. I guess Philips gave the 33% discount to previous owners for a reason, BETA-testing.

     

    I also added my lights to zones/rooms using Elgato Eve but that didn't make it better.

  • by RonIller,

    RonIller RonIller Dec 24, 2015 1:43 PM in response to iSUK
    Level 1 (0 points)
    Dec 24, 2015 1:43 PM in response to iSUK

    I Did this from the phone that I invited and Siri wasn't working on.  I noticed there were two listings.  One with an IP address and one that said my hue.  I chose the latter and it started working with siri immediately

  • by 1flyride,

    1flyride 1flyride Dec 25, 2015 3:53 PM in response to ikowilson
    Level 1 (0 points)
    Dec 25, 2015 3:53 PM in response to ikowilson

    Wow, there is a lot of misinformation in this thread.  ikowilson's solution back on the first page worked for me, thanks.

     

    I don't think it is necessary in most cases to reset HomeKit, just delete the shared user's Homekit configuration and continue on. I found that the two critical items from the procedure above are the invitation via icloud mail, and then making sure the user with whom the Home is shared deletes the default (local) Home account.  I also recommend renaming Home to something else so that there is no confusion.

     

    However, if you configure the Eve app with information about your rooms and lights, Siri will respond to more logical voice commands to control them.  Hue's interface to edit Homekit information is virtually nonexistent.  That is part of the problem with folks saying that Siri only responds to limited commands about the lights - Homekit initially uses the default names for the lights, which you have undoubtedly renamed in Hue.

     

    >>>

    Everyone, I got it to work but you need to carefully follow these directions. You will need to do some reconfiguring on some level.

     

    1. Presuming your phone will be the main account for the HomeKit settings, start by resetting your HomeKit Configurations under Settings / Privacy / HomeKit

     

    2. Using your phone, go to this link:http://www2.meethue.com/media/3173537/pressguidelines_homekitcompressed.pdf and follow the directions. You will need  a third party app like Elgato Eve to set this up.

     

    3. After you have successfully configured your lights, test to make sure all your Siri commands work (both rooms and scenes).

     

    4. To share your HomeKit settings you will need to enter in your roommate or family member's icloud account. NOTE: I tried to add my girlfriend's account using her gmail account associated with her apple ID. That didn't work. I had to use her @icloud.com email.

     

    5. Once you've added it, the other person's phone will say that they have been invited. They have to go to Settings / Homekit and accept the invitation.

     

    6. It took me awhile to figure this out but this is important, your roommate/family member should download the Elgato Eve app and start it up. The settings should automatically have been added when it launches.

     

    7. Your roommate / family member must go to Settings / Homekit.  They will see that there is a local HOME account and also a shared HOME account. They must delete their local Home Account (not shared) so that only the shared one exists. Siri didn't respond to commands on the shared account until I did that.

     

    Hope that helps. I can explain in more details if anyone has questions.

  • by Travetown,Helpful

    Travetown Travetown Dec 28, 2015 10:17 PM in response to krlock
    Level 1 (5 points)
    Dec 28, 2015 10:17 PM in response to krlock

    The error "another user already paired.." can be solved by a new command via the API Debug Tool of the Bridge


    http://www.developers.meethue.com/content/bridge-already-paired-another-user-fix -needed

    Post # 51

     

    A short guide to use this tool:

    http://www.developers.meethue.com/documentation/getting-started

     

    After that I was able to set up the Siri-Function in the App of my iPhone. All lamps and Settings are retained

  • by speedtoxic,

    speedtoxic speedtoxic Dec 29, 2015 1:21 AM in response to Travetown
    Level 1 (0 points)
    Dec 29, 2015 1:21 AM in response to Travetown

    ALLELUIA !! thanks @travetown for pointing this out. It worked. Shame on Philips support : I got tickets opened for weeks and they are not even abble to direct me to this.

    And for the people who are not into computers stuff : why the heck is this simple command not implemented in the Hue app????

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