FlyingPiggie

Q: Bluetooth mouse won't connect after wake from sleep

Hi,

I have a bluetooth mouse (Logitech MX Anywhere 2). When my macbook pro sleeps, the mouse won't wake it up. I have to wake the mac with the power button. And when it come back from sleep, the mouse loses the connection with the mac. I have to delete it and repair the it with the mac.

 

Oddly, I have a bluetooth keyboard which is also manufactured by Logitech (K811).The keyboard can wake my mac while the mouse can't.

MacBook Pro with Retina display, OS X El Capitan (10.11)

Posted on Oct 13, 2015 11:38 PM

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Q: Bluetooth mouse won't connect after wake from sleep

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  • by kfalconer23,

    kfalconer23 kfalconer23 Oct 22, 2015 4:52 AM in response to FlyingPiggie
    Level 1 (0 points)
    Oct 22, 2015 4:52 AM in response to FlyingPiggie

    @FlyingPiggie were you able to resolve this issue? I am having the same exact problem with the same MX Anywhere 2 mouse.

  • by czeano,

    czeano czeano Nov 12, 2015 1:11 PM in response to FlyingPiggie
    Level 1 (20 points)
    Nov 12, 2015 1:11 PM in response to FlyingPiggie

    I'm having identical problems with a Logitech Anywhere MX2. On 2015 iMac it can wake the system and stay connected. On 2013 Macbook Air it is disconnected every time the laptop sleeps (and has to be repaired to work again). Magic Keyboard connected to the same Macbook Air does not have any issues at all. Both systems are 10.11.1, recently reinstalled.

  • by czeano,

    czeano czeano Nov 13, 2015 11:51 AM in response to czeano
    Level 1 (20 points)
    Nov 13, 2015 11:51 AM in response to czeano

    After trying various combos of BT devices and macs, I'm reasonably sure the older BT controller in the macbook air is broken, whether by design, obsolescence, or failure. Guess I'll have to use Logitech's USB dongle, defeating the entire purpose of buying a BT mouse.

  • by sinoue,

    sinoue sinoue Nov 16, 2015 10:28 AM in response to czeano
    Level 2 (220 points)
    Wireless
    Nov 16, 2015 10:28 AM in response to czeano

    You can try adding a BT adapter and pairing your mouse to that. Just make sure you get an adapter with a compatible Mac chipset and use BlueTooth explorer to toggle between the two.

  • by czeano,

    czeano czeano Dec 8, 2015 5:39 PM in response to sinoue
    Level 1 (20 points)
    Dec 8, 2015 5:39 PM in response to sinoue

    Why would I purchase a bluetooth device using an international standard which is supported by my computer, and then get a third-party adapter to use it? I might as well have gotten a proprietary wireless mouse. The reason for using this forum is to figure out why an APPLE product (Mac or OSX) is malfunctioning, not to jury-rig it with another component.

     

    This problem is now also affecting my iMac. Logitech Anywhere MX2 is not recognized after waking from sleep unless OSX's bluetooth is toggled off and back on. Magic Keyboard works fine.

  • by dukeiii75,

    dukeiii75 dukeiii75 Dec 29, 2015 1:15 AM in response to FlyingPiggie
    Level 1 (0 points)
    Dec 29, 2015 1:15 AM in response to FlyingPiggie

    I've almost exactly the same setup and problem.

     

    Macbook pro 15 late 2014 (EL Captain)+ Logitech K810 + MX Master

    Macbook air 13 early 2014 (Yosemite) + Logitech K811 + MX Anywhere 2

     

    In both cases the keyboards work flawlessly, not the mouse.  1 out of 10 times the 15 mbp would lost connection with the MX master, while the 13 mba lost it every time waking from sleep. Both could be fixed with a reboot, or turning off bluetooth then on, or re-pairing.

     

    Haven't heard any PC users (via bluetooth) complaining the same issue. Who is to blame, apple or logitech?

  • by dukeiii75,

    dukeiii75 dukeiii75 Dec 29, 2015 1:38 AM in response to dukeiii75
    Level 1 (0 points)
    Dec 29, 2015 1:38 AM in response to dukeiii75

    Just called logitech supporting engineers, they have no clue at all.

  • by seventy one,

    seventy one seventy one Dec 29, 2015 1:44 AM in response to dukeiii75
    Level 6 (15,053 points)
    Peripherals
    Dec 29, 2015 1:44 AM in response to dukeiii75

    Did you expect it?   It is an Apple machine, not a PC.    And the new Magic Mouse is meant to work with 10.11.2  El Capitan.   If you use foreign accessories you must expect such happenings when a new system is introduced.

  • by czeano,

    czeano czeano Dec 29, 2015 10:21 AM in response to seventy one
    Level 1 (20 points)
    Dec 29, 2015 10:21 AM in response to seventy one

    Lay off the koolaid, 71. That doesn't help anyone on this thread solve their problem.

     

    If Apple doesn't want to support a standard like Bluetooth then they shouldn't advertise as supporting it. Your case for the magic mouse would have some merit if it used a proprietary Apple protocol, which it doesn't.

  • by dukeiii75,

    dukeiii75 dukeiii75 Dec 29, 2015 12:00 PM in response to seventy one
    Level 1 (0 points)
    Dec 29, 2015 12:00 PM in response to seventy one

    Please check http://www.logitech.com/en-ca/articles/mx-master-immersion-guide

    Both the MX master and mx anywhere are mac compatible (osx 10.10 and 10.11).

    Their products should work as they claimed, period.

  • by legatosans,

    legatosans legatosans Jan 8, 2016 6:52 AM in response to FlyingPiggie
    Level 1 (0 points)
    Jan 8, 2016 6:52 AM in response to FlyingPiggie

    I just got this mouse and ran into the same issue. After sleep, it simply stops working. I need to re-pair the entire device. I know it is not a bluetooth issue because I am using a bluetooth keyboard without issue. It's a $65 mouse... what the heck!

  • by GustavoPi,

    GustavoPi GustavoPi Feb 22, 2016 3:15 PM in response to dukeiii75
    Level 1 (14 points)
    Notebooks
    Feb 22, 2016 3:15 PM in response to dukeiii75

    Any bluetooth mouse should work, or is not a bluetooth mouse...

     

    After the 10,11.3 upgrade things got better. It always take a moment or two to restar the mouse, and sometimes it never come back - only restarting the Mac.

     

    Funny is I got a MS bluetooth mouse and keyboard that I used to use with a Mac Mini with Lion. Both worked for years, never got this kind of issue, works even to boot with option pressed or whatever boot function needed.

     

    I risk myself to say that bluetooth will never works 100% in El Capitan, it seams a deep system issue, and they will not work so deep, ain't Jobs in the team anymore... there is no "just works" in Apple products anymore...

  • by elvendawn,

    elvendawn elvendawn Feb 24, 2016 5:23 AM in response to GustavoPi
    Level 1 (0 points)
    Feb 24, 2016 5:23 AM in response to GustavoPi

    I found this thread searching for similar issues with my Logitech MX Anywhere 2 on a Dell Laptop with Windows 10, I suspect this is a Logi issue, not Apple.

  • by neocodesoftware,

    neocodesoftware neocodesoftware Sep 3, 2016 11:13 AM in response to FlyingPiggie
    Level 1 (9 points)
    Sep 3, 2016 11:13 AM in response to FlyingPiggie

    I had same problem. Everytime I woke mac i had to pair mouse again.

     

    SOLUTION - uncheck all 3 advanced bluetooth settings (http://support.logitech.com/en_us/article/Bluetooth-device-doesn-t-work-after-co mputer-wakes-from-sleep-mode?product=a0q…) save and close system preferences. open bluetooth preferences up and check everything again.

     

    TEST - put mac to sleep. MUST WAKE MAC with mouse. Click mouse buttons and wait till mac wakes - and you will be good.