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Helpful answers
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Nov 30, 2015 9:16 AM in response to jbi00799by joe_7399,Hi jbi00799,
Thanks for using the Apple Support Communities!
From your question, it sounds like you are unable to find both the Watch and the Activity apps on your iPhone 6s. These apps cannot be deleted, we will just need to find them.
To continue looking, I would suggest using the Search feature on your iPhone. If Search shows these apps then they are on your iPhone.
Use Search on your iPhone, iPad, or iPod touch - Apple Support
If they are in a folder, you will see the name of the folder to the right of the app in the search result so you can locate them. If the apps are not in a folder, I would suggest looking over every app, every folder, on every page to locate these apps.
Best!
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Dec 29, 2015 4:52 AM in response to joe_7399by Scotty 46,After the same amount of frustration not having i health app working and no activity app at all on my iphone 6s after pairing my 42 apple watch i discovered this in one of the discussion and it work flawlessly with haveing to reset phone or watch
Reply Helpfulby Troyness on Nov 5, 2015 7:25 PM
Hi
I was having the same issue for several weeks. I ran every version of iOS from 9.0 to the 9.2 beta. Talking with technical support seemed to be no help. Aside from the fact that they finally mentioned its some kind of software issue.
The solution that someone posted that seems to work is restoring your iphone as new and doing a backup, because its the backup that is corrupted.
I think I have a solution that seems to work for me that didn't involve losing all of my other data/information.
health data is automatically backed up if you use icloud or encrypted itunes backup, but if you do an itunes unencrypted backup the health data and settings are ignored.
So here are the steps I followed:
- Complete an unencrypted itunes backup
- turn off find my iphone
- under backups select "restore backup" ... not the "restore iphone" setting
- restore from your latest unencrypted backup
- turn off and on the setting to use the iphone as a health info source
After this I was able to see my health data. unfortunately it looks like I lost all my old step info but at least it seems to be working now. Also as a side note I just setup my apple watch as a new device as a precaution.
iI followed this to the tee and after restoreing the BACKUP FROM MY MACBOOK ON I TUNES and going to the phone the ACTIVITY APP AND HEALTH APP were working ! Maybe this is the easiest solution and good luck !
