yeekon

Q: Touch ID inconsistent when charging

I've noticed that when I plug in my Iphone 6s + to charge the Touch ID is slow and won't read my finger. I don't have a case on the phone and it's at the most up to date iOS. Anyone have the same issue?

iPhone 6s Plus, iOS 9.1

Posted on Dec 29, 2015 7:11 AM

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Q: Touch ID inconsistent when charging

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  • by pedro d,

    pedro d pedro d Dec 30, 2015 1:24 PM in response to yeekon
    Community Specialists
    Dec 30, 2015 1:24 PM in response to yeekon

    Hello there, yeekon. 

     

    It sounds like you're having issues with Touch ID not recognizing your finger while you have the iPhone 6s Plus charging. The following Knowledge Base article offers up some great steps for troubleshooting:

     

    Use Touch ID on iPhone and iPad

     

    Get help with Touch ID

    Sometimes, you'll need to enter your passcode or Apple ID instead of using Touch ID:

     

    • If you've just restarted your device
    • If your fingerprint isn't recognized five times in a row
    • If you haven't unlocked your device in more than 48 hours 

     

    • If you've just enrolled or deleted fingerprints
    • If you're trying to open Touch ID & Passcode in the Settings menu
    • If Require Password is set to Immediately under Settings > General > Restrictions

     

    If you still need help, follow these steps. Try again after each step:

    1. Make sure you have the latest version of iOS.
    2. Make sure that your fingers and the Home button are clean and dry.1 For the Home button, use a clean, lint-free cloth to wipe off any dirt or debris.
    3. Your finger should cover the Home button completely, touching the surrounding metal ring. While Touch ID is scanning, you shouldn't press down hard, tap too quickly, or move your finger around.
    4. If you're using a case or screen protector, make sure it doesn't cover the Home button or the surrounding ring.
    5. Tap Settings > Touch ID & Passcode. Make sure that iPhone Unlock or iTunes & App Store is on, and that you've enrolled one or more fingerprints.
    6. Try enrolling a different finger.
    7. If you can't enroll any of your fingers, take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support.

    1 Moisture, lotions, sweat, oils, cuts, or dry skin might affect fingerprint recognition. Certain activities can also temporarily affect fingerprint recognition, including exercising, showering, swimming, cooking, or other conditions or changes that affect your fingerprint.

     

    Thanks for being a part of Apple Support Communities.

     

    Cheers.