ellison r
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Q: paypal receipts won't print in mac mail

Trying to print a Paypal receipt in Mac Mail and I frequently get the screen below showing just a header and no receipt - you can see the actual receipt behind the print dialogue.  Sometimes I get this but there are two pages to print and the receipt is on the second.  In this case and more often than not there is only the one page and the receipt is missing.  It is clearly there to be seen on the email.

 

This happens at least 50% of the time. Otherwise the receipts print as you would expect.

 

OSX 10.9.2 on iMac all up to date

 

Receipt_for_your_PayPal_payment_to_Mainly_Models_—_Gmail__All_Mail_.jpg

iPad, iOS 7.0.3

Posted on May 6, 2014 2:15 AM

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ellison r

Q: paypal receipts won't print in mac mail

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  • by DumEngelskeEkteman,

    DumEngelskeEkteman DumEngelskeEkteman Feb 2, 2015 3:22 AM in response to Fabio Molle
    Level 1 (0 points)
    Feb 2, 2015 3:22 AM in response to Fabio Molle

    Agree Fabio. It's a Mac mail issue - something in preferences or application support or printer?? See my earlier post. It happens on my wife's iMac but not on mine. Both sending to the same printer.

  • by frnhr,

    frnhr frnhr Feb 9, 2015 12:47 AM in response to DumEngelskeEkteman
    Level 1 (0 points)
    Feb 9, 2015 12:47 AM in response to DumEngelskeEkteman

    This issue has been bothering me for a long time now (over a year I think).

     

    But today I found a workaround!!!!!111one   It seems that for me the blank page problem is somehow related to A4 paper size. If I change it to anything else in the Print dialogue (US Letter, for example), it previews and prints fine. Even A4 landscape will do. Anything except A4 portrait.

     

    Not a perfect solution, but hopefully usable... While we continue to wait for a fix...

  • by FOXSSLOTS,

    FOXSSLOTS FOXSSLOTS Feb 9, 2015 3:50 AM in response to frnhr
    Level 1 (0 points)
    Feb 9, 2015 3:50 AM in response to frnhr

    excellent - WORKS - now there is a cause/effect - will APPLE or PAYPAL listen?  THANK YOU

  • by Fabio Molle,

    Fabio Molle Fabio Molle Feb 10, 2015 2:53 AM in response to frnhr
    Level 1 (15 points)
    Feb 10, 2015 2:53 AM in response to frnhr

    GReat, thanks. I will give this a go

  • by SparkleShark,

    SparkleShark SparkleShark Apr 15, 2015 1:36 AM in response to SilverSkyRat
    Level 1 (0 points)
    Apr 15, 2015 1:36 AM in response to SilverSkyRat

    I have similar problem, but I noticed the emails that are still in my Mail app print fine. It is the ones I saved to disk and deleted from Mail that do not ...

  • by goneng,Helpful

    goneng goneng Apr 19, 2015 3:49 PM in response to ellison r
    Level 1 (5 points)
    Apr 19, 2015 3:49 PM in response to ellison r

    "Resolved" it by defining a custom paper-size that is a bit shorter than A4 (210x293mm) -

     

    1. Choose the mail-message and press [Command]+[p] to get the print-settings screen
    2. Choose the Printer
    3. Choose Paper Size -> "Manage Custom Sizes...", then, in the "Manage Custom Sizes" screen:
    4. Press the [+] sign to add a new custom-page-size
    5. Click the "Untitled" list-item to edit its name to something like "A4_iMac" or whatever
    6. Non-Printable Area: Choose your printer (this also sets the Paper Size)
    7. Fix the Paper Size to 210mm (width) by 293mm (height)
    8. Press [OK] to save your changes
    9. Back in the Print-Settings page, choose the newly-created Paper Size - your mail-message should be showing in the preview, now.

     

    Next time, simply choose that custom-made paper-size before printing

    (or even make it the default, until this is resolved).

  • by FOXSSLOTS,

    FOXSSLOTS FOXSSLOTS Apr 19, 2015 4:01 PM in response to goneng
    Level 1 (0 points)
    Apr 19, 2015 4:01 PM in response to goneng

    seems that either Paypal or the latest update to Yosemite FIXED the problem!!!!!   ALL of the Paypal emails I have received print without any adjustments.

  • by goneng,

    goneng goneng Apr 19, 2015 4:13 PM in response to FOXSSLOTS
    Level 1 (5 points)
    Apr 19, 2015 4:13 PM in response to FOXSSLOTS

    I have OS-X 10.10.3 (14D136), and the problem persists - at least for emails from PayPal.

  • by shazzak,

    shazzak shazzak Sep 3, 2015 2:25 AM in response to frnhr
    Level 1 (0 points)
    Sep 3, 2015 2:25 AM in response to frnhr

    Have been having the same problem too and adjusting the paper size works but its annoying, I only have the problem with Paypal everything else works fine.

  • by aonelas,

    aonelas aonelas Sep 6, 2015 9:50 AM in response to ellison r
    Level 1 (0 points)
    Sep 6, 2015 9:50 AM in response to ellison r

    Experienced this problem trying to export an App Store Receipt. Definitely software related. Changing the page size worked.

  • by tomkeffury,

    tomkeffury tomkeffury Dec 29, 2015 3:45 PM in response to Fabio Molle
    Level 1 (0 points)
    Dec 29, 2015 3:45 PM in response to Fabio Molle

    I also get this with Apple receipts.  I really think it's a printer issue (and possibly an Apple issues)... BUT... follow the top suggestion... it works... I changed my "Special" custom size to 8" x 10.5" (slightly smaller than a normal letter size) and it worked perfectly.

  • by bryanfromdelray beach,

    bryanfromdelray beach bryanfromdelray beach Mar 27, 2016 3:07 AM in response to frnhr
    Level 1 (4 points)
    Safari
    Mar 27, 2016 3:07 AM in response to frnhr

    I have a similar problem - but with APPLE RECEIPTS! When I try to PRINT or SAVE AS PDF I get the email header only - not the body of the email (the important part)!

     

    Note: PayPal receipts print fine.

     

    My workaround for Apple receipts is to change from US Letter (my default print size) to A4, or 8x10.

     

    I have a MBPr running El Capitan (although I had same problem on Yosemite). My printer is a HP OfficeJet 4630.

  • by LitoTechSupport,

    LitoTechSupport LitoTechSupport Apr 5, 2016 12:25 AM in response to ellison r
    Level 1 (4 points)
    Apr 5, 2016 12:25 AM in response to ellison r

    We do also have this issue and it is not connected to printing some type of mails, it occurs on most formatted/html type of emails.

     

    The workaround suggested earlier does not make any difference to us.

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