Q: ipod classic recognised by my laptop but not itunes after latest software update
HELP I'm going bonkers.
I did the recent softare update on my ipad ,iphone and iTunes/laptop and when I tried to update my ipod classic it told me I needed to restore it and now iTunes does not recognise it as a connected device (ran diagnostics) even though my laptop recognises it as a connected device. Ive been trying different things for three weeks. ITunes wont open if it is connected and if itunes is open it doesn't recognise it. Any suggestions?? TIA
iPod classic 160GB (Late 2009), Windows XP
Posted on Dec 29, 2015 6:12 AM
What antivirus software do you have, if any? Norton in particular may block communications.
Is the iPod service running? Check using WinLogoKey+R then type in services.msc[enter].
tt2
Posted on Dec 29, 2015 8:00 AM