HT201413: Resolve issues between iTunes and third-party security software
Learn about Resolve issues between iTunes and third-party security software
-
All replies
-
Helpful answers
-
Dec 30, 2015 6:56 AM in response to secretleyby norm123,Hello secretley,
I understand that you are having issues with your iPhone restoring with iTunes. Let's go over what that error means and how to resolve it.
The 2001 error relates to a USB connection issue. What you can do to fix that is trying a different cable as well as try using a different port on your computer when trying to restore it. If that does not work, try a different computer if you have access to one. The details to troubleshoot this is outlined below.
Get help with iOS update and restore errors
https://support.apple.com/en-us/HT204770
Check your USB connections
Errors: 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650, 2000, 2001, 2002, 2005, 2006, 2009, 4005, 4013, 4014. You might also see a message that includes "invalid response."
If the USB connection between your device and computer is interrupted, you might not be able to update or restore.
To narrow down the issue, try different equipment:
- Use the USB cable that came with your device, or a different Apple USB cable.
- Plug your cable into a different USB port directly on your computer. Don't plug it into your keyboard.
- Try a different computer.
- Solve other issues with the USB connection, then with your security software.
If you still see the error message, check for hardware issues.
Take care
