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Dec 30, 2015 7:53 AM in response to GPmeby norm123,Hi GPme,
I understand that you are having issues with pairing your Bluetooth keyboard to your iPad Air. Let's go over what you can do to get that working.
I would start with these simple steps below:Try these steps first
- Make sure that your Bluetooth accessory and iOS device are close to each other.
- Make sure that your Bluetooth accessory is on and fully charged or connected to power. If it uses batteries, test them to see if they need to be replaced.
- Restart your Bluetooth accessory.
- Make sure that you have the latest version of iOS on your iPhone, iPad, or iPod touch.
- On your iOS device, go to Settings > Bluetooth and make sure that Bluetooth is on. If you can’t turn Bluetooth on or you see a spinning gear, restart your iPhone, iPad, or iPod touch.
- Unpair the Bluetooth accessory, put the accessory back in discovery mode, then pair and connect itagain.
Get help connecting a Bluetooth accessory with your iPhone, iPad, or iPod touch
https://support.apple.com/en-us/HT201205
If you have done all these steps and still are having issues, then you will want to Contact Apple Support to further help you out.
Have a good day
