Joshfromst
Level 1 (0 points)

Q: How do you change the email address that your recovery details for the security questions will go to?

I Can't use the money on my iPhone as I've forgotten the security questions. I can't change them either because I no longer have acceas to the email address that the recovery is getting sent to.

iPhone 5c, iOS 8.4

Posted on Dec 29, 2015 5:55 AM

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Joshfromst

Q: How do you change the email address that your recovery details for the security questions will go to?

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  • by judysings,

    judysings judysings Dec 30, 2015 12:11 PM in response to Joshfromst
    Community Specialists
    Dec 30, 2015 12:11 PM in response to Joshfromst

    Hi Joshfromst,

    If you've forgotten your security questions, and have changes to your recovery email address, you can contact the Apple ID Security team to help you edit your account.

     

    If you forgot the answers to your Apple ID security questions
    https://support.apple.com/en-us/HT201485

     

    If you can't reset your security questions

    If you can't send a reset email, don't have a rescue email address, or can't access email at your rescue email address, call us for help. When you call, you might need to create a temporary support PIN to verify your identity. After you reset your security questions, you might want to update your rescue email address. 

     

    About your Apple ID email addresses
    https://support.apple.com/en-us/HT201356

     

    Manage your Apple ID account information
    https://support.apple.com/en-us/HT204265

     

    Take care,