irish17

Q: After connecting Magic Mouse 2 to iMac through USB to gain a charge still have frozen cursor

I Ascertain that my MM2 is out of juice...after trying to find where to put batteries find out that it charges off USB. It's been recognized by Bluetooth now but still remains frozen. What do I do to get my mouse up and running again

G5, Mac OS X (10.5.2)

Posted on Dec 30, 2015 9:53 PM

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Q: After connecting Magic Mouse 2 to iMac through USB to gain a charge still have frozen cursor

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  • by braden85,

    braden85 braden85 Jan 1, 2016 9:47 AM in response to irish17
    Community Specialists
    Jan 1, 2016 9:47 AM in response to irish17

    Hey there irish17,

     

    I see that your Magic Mouse 2 is not responding in the way you expect. I have an article for you that will help explain some troubleshooting steps that will help you address this issue:

    Your device isn't recognized by your Mac

    Follow these steps if your mouse, keyboard, or trackpad isn't recognized by your Mac.

    Make sure your wireless mouse, keyboard, or trackpad is turned on

    The Magic Mouse and Magic Mouse 2 have a slide switch on the bottom of the device. Slide the switch to turn on the device. On the Magic Mouse, the green LED will briefly light up. On the Magic Mouse 2, green will be visible.

    The Magic Keyboard and Magic Trackpad 2 have a slide switch on the back edge of the device. Slide the switch to turn on the device (you'll see green). Earlier Apple Wireless Keyboard models have a power button on the right side of the device. Pressing the button activates a green LED on the top of the device, near the button.

    When you turn these devices on, they will appear as Connected in the Bluetooth section of System Preferences. If a device doesn't appear there, make sure it's charged or replace it batteries, and make sure it has been paired with your Mac.

    Make sure your device has been set up to work with your Mac

    Learn how to pair your Magic Mouse 2, Magic Keyboard, Magic Trackpad 2—and earlier models of Apple wireless devices—with your Mac.

    Make sure Bluetooth is turned on

    Choose Apple menu > System Preferences > Bluetooth and make sure that Bluetooth is turned on.

    Refer to the table below for more information on determining the Bluetooth status. If the Bluetooth icon doesn't appear, or if the menu bar status continues to indicate that Bluetooth is off, restart your computer and then try to turn Bluetooth on again.

                                                                                             
    Bluetooth menu iconBluetooth status
    BT iconBluetooth turned on, but there are no devices connected to the Mac. See the Make sure the wireless mouse or keyboard is turned on section of this article.
    BT iconBluetooth turned on and at least one wireless device is connected.
     When this icon flashes, at least one wireless device has a low battery. Click the Bluetooth icon to identify the affected device, then recharge the device or replace its batteries.
    BT iconBluetooth is off. Click the Bluetooth icon using a USB mouse or built-in trackpad and select "Turn Bluetooth On"
    BT iconBluetooth is offline or unavailable. Restart your Mac. If the Bluetooth status doesn’t change, disconnect all USB devices and restart your Mac again.

    Your mouse or keyboard intermittently stops responding

    Follow these steps if your mouse or keyboard sometimes stops responding temporarily. 

    Click or press a key

    • Click the mouse or trackpad or press a key on the keyboard to reconnect the device to the computer. It may take a moment for the device to respond.

    Check for signal interference

    • Wireless networks that operate on 2.4GHz may cause interference. Move cordless phone base stations, microwave ovens, and other 2.4GHz electrical devices away from your Mac if you suspect interference.
    • Keep wireless devices within 10 meters (approximately 30 feet) of your Mac.
    • Avoid putting metal objects between your wireless device and your Mac.

    If your Apple wireless mouse, keyboard, or trackpad aren't working as expected - Apple Support

    https://support.apple.com/en-us/HT204621

     

    Thanks for using the Apple Support Communities. Have a good one!