Ash94sh

Q: Last week i bought an apple watch and it worked properly but yesterday it turned off and now it dosent turn on even it is on charge plz help

Last week i bought an apple watch and it worked properly but yesterday it turned off and now it dosent turn on even it is on charge plz help

Apple Watch

Posted on Dec 31, 2015 12:43 AM

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Q: Last week i bought an apple watch and it worked properly but yesterday it turned off and now it dosent turn on even it is on charg ... more

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  • by Jonathan UK,

    Jonathan UK Jonathan UK Dec 31, 2015 12:54 AM in response to Ash94sh
    Level 7 (33,944 points)
    Apple Watch
    Dec 31, 2015 12:54 AM in response to Ash94sh

    Hi Ash

     

    Try force restarting your watch: press and hold both the side button and Digital Crown for around 10 seconds, until you see the logo.

     

    More information:

    If your Apple Watch doesn't respond or won't turn on - Apple Support

     

    When charging it, check that:

     

    • All plastic wrap has been removed from both ends and both sides of the charging cable (check closely on the head of the charger).

    charger-plastic-2.gif

    • The back of your watch and the head of the charging cable are clean and dry (clean them with a lint-free cloth and retry).
    • The charging head is directly aligned with the back of the watch and touching it fully (some stands might hinder this).
    • You are using only the genuine Apple Magnetic Charging Cable.
      • If you are charging your watch by plugging into mains power, try using different adapters from the following:
      • The genuine Apple USB Power Adapter that was supplied with the watch, or;
      • A genuine Apple 5W (iPhone) or 12W (iPad) USB Power Adapter, or;
      • Apple-certified third-party equivalents of the above.
    • If charging via USB, ensure that you use a USB 2.0 or 3.0 port, the computer remains turned on and awake and the cable is plugged directly into the computer (not into, for example, an external keyboard).
    • If your battery is very low, you may need to wait for a few minutes before the green lightning bolt appears (confirming that charging has started).

     

    More information:

    Check your battery and charge your Apple Watch - Apple Support

    Get help charging your Apple Watch - Apple Support

     

    If you still have problems after following these steps, contact Apple Support (mail-in service may be available) or make a Genius Bar reservation with a view to having your watch and/or power accessories checked under warranty:

    https://www.apple.com/support/watch/contact/