Q: Last week i bought an apple watch and it worked properly but yesterday it turned off and now it dosent turn on even it is on charg ... Last week i bought an apple watch and it worked properly but yesterday it turned off and now it dosent turn on even it is on charge plz help more
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Helpful answers
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Dec 31, 2015 12:54 AM in response to Ash94shby Jonathan UK,Hi Ash
Try force restarting your watch: press and hold both the side button and Digital Crown for around 10 seconds, until you see the logo.
More information:
If your Apple Watch doesn't respond or won't turn on - Apple Support
When charging it, check that:
- All plastic wrap has been removed from both ends and both sides of the charging cable (check closely on the head of the charger).
- The back of your watch and the head of the charging cable are clean and dry (clean them with a lint-free cloth and retry).
- The charging head is directly aligned with the back of the watch and touching it fully (some stands might hinder this).
- You are using only the genuine Apple Magnetic Charging Cable.
- If you are charging your watch by plugging into mains power, try using different adapters from the following:
- The genuine Apple USB Power Adapter that was supplied with the watch, or;
- A genuine Apple 5W (iPhone) or 12W (iPad) USB Power Adapter, or;
- Apple-certified third-party equivalents of the above.
- If charging via USB, ensure that you use a USB 2.0 or 3.0 port, the computer remains turned on and awake and the cable is plugged directly into the computer (not into, for example, an external keyboard).
- If your battery is very low, you may need to wait for a few minutes before the green lightning bolt appears (confirming that charging has started).
More information:
Check your battery and charge your Apple Watch - Apple Support
Get help charging your Apple Watch - Apple Support
If you still have problems after following these steps, contact Apple Support (mail-in service may be available) or make a Genius Bar reservation with a view to having your watch and/or power accessories checked under warranty:
