Chelsconrad

Q: Touch ID won't work...?

It's been lagging for some time.. Past month or so. Thought maybe it had to do with the lighting in the room. But now it just won't work. I rarely use the touch feature and this is a brand new iPad. I need to edit my credit cards and it will only let me edit them with the Touch ID. Help?

iPad Mini, iOS 9.2, Touch ID

Posted on Dec 30, 2015 6:51 AM

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Q: Touch ID won't work...?

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  • by braden85,

    braden85 braden85 Dec 31, 2015 1:27 PM in response to Chelsconrad
    Community Specialists
    Dec 31, 2015 1:27 PM in response to Chelsconrad

    Hi Chelsconrad,

     

    I understand that you are seeing an issue with your Touch ID feature on your iPad. Here is an article for you with some tips on addressing this issue:

    Get help with Touch ID

    Sometimes, you'll need to enter your passcode or Apple ID instead of using Touch ID:

     

    • If you've just restarted your device
    • If your fingerprint isn't recognized five times in a row
    • If you haven't unlocked your device in more than 48 hours 

     

    • If you've just enrolled or deleted fingerprints
    • If you're trying to open Touch ID & Passcode in the Settings menu
    • If Require Password is set to Immediately under Settings > General > Restrictions

     

    If you still need help, follow these steps. Try again after each step:

    1. Make sure you have the latest version of iOS.
    2. Make sure that your fingers and the Home button are clean and dry.1 For the Home button, use a clean, lint-free cloth to wipe off any dirt or debris.
    3. Your finger should cover the Home button completely, touching the surrounding metal ring. While Touch ID is scanning, you shouldn't press down hard, tap too quickly, or move your finger around.
    4. If you're using a case or screen protector, make sure it doesn't cover the Home button or the surrounding ring.
    5. Tap Settings > Touch ID & Passcode. Make sure that iPhone Unlock or iTunes & App Store is on, and that you've enrolled one or more fingerprints.
    6. Try enrolling a different finger.
    7. If you can't enroll any of your fingers, take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support.

    1 Moisture, lotions, sweat, oils, cuts, or dry skin might affect fingerprint recognition. Certain activities can also temporarily affect fingerprint recognition, including exercising, showering, swimming, cooking, or other conditions or changes that affect your fingerprint.

    Use Touch ID on iPhone and iPad - Apple Support

    https://support.apple.com/en-us/HT201371

     

    Thanks for coming to the Apple Support Communities!

  • by Max(IT),

    Max(IT) Max(IT) Dec 31, 2015 1:47 PM in response to Chelsconrad
    Level 1 (68 points)
    iPad
    Dec 31, 2015 1:47 PM in response to Chelsconrad

    TouchID isn't related to the lighting of the room.

    if your fingerprint sensor doesn't work, you can access your device using the passcode.