rebeca_n28

Q: Few minutes ago my finger print was still working same thing in the morning but a few minutes my finger print stopped working and Ill try to resent my finger print but it dont work, I recently got my iphone 6s

finger print dont work but it was working earlier

iPhone 6, iOS 9

Posted on Dec 31, 2015 6:53 PM

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Q: Few minutes ago my finger print was still working same thing in the morning but a few minutes my finger print stopped working and ... more

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  • by alex_h1,

    alex_h1 alex_h1 Jan 2, 2016 6:34 AM in response to rebeca_n28
    Community Specialists
    Jan 2, 2016 6:34 AM in response to rebeca_n28

    Hello rebeca_n28,

    Thanks for using Apple Support Communities.

     

    For assistance with Touch ID on your iPhone, I suggest that you follow through the steps outlined below.

     

    Get help with Touch ID

    Sometimes, you'll need to enter your passcode or Apple ID instead of using Touch ID:

     

    • If you've just restarted your device
    • If your fingerprint isn't recognized five times in a row
    • If you haven't unlocked your device in more than 48 hours 

     

    • If you've just enrolled or deleted fingerprints
    • If you're trying to open Touch ID & Passcode in the Settings menu
    • If Require Password is set to Immediately under Settings > General > Restrictions

     

    If you still need help, follow these steps. Try again after each step:

    1. Make sure you have the latest version of iOS.
    2. Make sure that your fingers and the Home button are clean and dry.1 For the Home button, use a clean, lint-free cloth to wipe off any dirt or debris.
    3. Your finger should cover the Home button completely, touching the surrounding metal ring. While Touch ID is scanning, you shouldn't press down hard, tap too quickly, or move your finger around.
    4. If you're using a case or screen protector, make sure it doesn't cover the Home button or the surrounding ring.
    5. Tap Settings > Touch ID & Passcode. Make sure that iPhone Unlock or iTunes & App Store is on, and that you've enrolled one or more fingerprints.
    6. Try enrolling a different finger.
    7. If you can't enroll any of your fingers, take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support.

    1 Moisture, lotions, sweat, oils, cuts, or dry skin might affect fingerprint recognition. Certain activities can also temporarily affect fingerprint recognition, including exercising, showering, swimming, cooking, or other conditions or changes that affect your fingerprint.

    Use Touch ID on iPhone and iPad

     

     

    Cheers.