Q: iOS 4.3.5 error 9 when updating to 9.0.2

OK thanks, no I am using Windows 7 at work and also tried with Windows 10 at home.

software version 13 is iOS9 so looks like you upgraded from iOS 9.0?

The log was for a backup rather than upgrade, you may want to check other logs, but I think you just had an easy upgrade.

Regarding iOS 9.2, I am using this on my iPhone 4S and many iPads at work with no problems.

This may depend on the apps of course.

The update switched on Bluetooth and created a Game Centre ID and lgged you in.

That wasn't good for our shared apple id devices, but other than that no problems reported.

Ich denke, Apple Support-Teams kennen das Problem vor Ort , aber die Haupt Apple Support halten es ruhig.
Ich kann den Kundendienst zu versuchen.
Sorry über die Sprache , benutzte ich Google Übersetzer aus dem Englischen .

Regards,

Chris

OK, in English - I apologised for probably a bad English to German translation - blame Google!

I have tried emailing a customer service email with all this information and a plea to deliver a better solution other than Jailbreak.

I suggested they perhaps allow a specific iOS 5 or 6 update to complete as a stepping stone to iOS9.

We could do this using iTunes with the correct IPSW restore file, using shift Update in iTunes.

Don't bother trying this now as Apple reject this as an unsupported upgrade - hence why people are suggetsing Jailbreaking.

We shall see!

Hope everyone enjoys this festive period according to your own personal beliefs - from me have a Happy Christmas.

I have no experience of Jailbreaking and don't particularly want to, but I assume that you can select whichever update you want.

I guess Jailbreak is a hacked iOS??? Don't even care...........

Apparently the iReboot software (Registered/paid for version) allows you to update later and effectively un-Jailbreak with the latest iOS.

Hope everyone enjoys this festive period according to your own personal beliefs - but from me, have a Happy Christmas.

So, no prizes for guessing the answer I received... Wrong customer services, need to call... and the rest... I have asked from a large company customer care that they try to pass it on to the correct customer services, dont hold out much hope.

Hi all.

My iPad 2 with iOS 5.1.1 stuck in the update process to 9.2 with error 9 via iTunes too. I've tried to update via OTA and apple suggested iOS 8.4.1 instead 9.2. But have no luck, i have an error when it was trying to install firmware.

OK thanks for the info, this suggests that the crucial update was between iOS5 and iOS6.

I was able to update two iPads from 6.1.3 to 9.2 last week.

We are no further forward in getting a fix from Apple but at least we have most of the facts now.

If anyone is going to risk a Jailbreak approach, then iOS6 will be the upgrade to go for.

As I stated before, I have no experience with Jailbreaking and neither condone it or want to try it myself.

I also have no idea whether this would work.

Ouaw . iOS 4.3.5 Amazing

HMmm, trying to work that comment out?

Either cant believe people are still at 4.3.5,

which is what this thread is all about - go to end of thread not beginning!

Or wish you were back there?

It seems that way. I think everyone needs to submit feedback to Apple, which seems to be the only way to get through to them.

http://www.apple.com/feedback/ipad.html

I've called to the support and they told me that now only service center can help to upgrade. But you will need to pay for this.

For how much? It should be free! but I am willing to pay if its reasonable, not expensive because I can also update it on my own if there is no bug.

No one should have to pay for a fix when it is an Apple error that caused the issue.  I am online with a level 1 tech now who will go through all the basic troubleshooting steps.  It's painful but necessary in order to get next level support.  If requested to send in, DO NOT pay for it.  It is a bug with their system and they NEED to own it.

I got Apple to take the iPad for repair on their dime.  Just have to be diligent with them that their software caused the issue and is not of any neglect on your part.  By doing this, they will assume all costs and responsibilities.

I have an iPad 2 with 4.3.5 with same issue #9 error. I called Apple and talked with a few people and got a supervisor, who really didn't know much. She was nice enough though and set me up an appointment at an Apple store. She supposedly documented me having tried 3 different pcs and cable to do the update since the error 9 refers to security and firewalls, etc. So I went to the Apple store and spoke with a "genius" who then tried doing the update on 2 different macs with 2 different cables not bothering to hear that I already tried this 3 different ways. So he says he's going to go in the back and speak to a tech and comes back and says the tech thinks its the logic board, pretty vague, then tries to get me to trade my iPad 2 in for another iPad 2 for $250. Pfft, I got it for free, no way I'm paying $250 for an iPad 2. So long story short, Apple was pretty worthless.

I also tried Dr.Fone, not sure if any of you heard of it, but they have a trial version so you can reboot and get back to normal mode. I also used the full version and downloaded iOS 5.0 ipsw from a site that had ALL previous versions and tried to go to v5 first but just kept getting error about firmware package and device models do not match so I'm done jacking with it. Guess I got my moneys worth?

Please stay on Apple about this. It's thier problem, they changed partitions some where around ver. 5 or 6 which makes the iPad 2s not update to the newest version. I have two of my iPads sent to them right now for replacement or repair and was told thpier engineers were working on a fix in a later update but everyone needs to bug the crap out of them about this or it will never get fixed. The up rise the better. Nothing can fix the iPad 2s expect APPLE.