Justin Rayfen

Q: Email problem

I can't receive an email unless I restart my phone or refresh the app myself. How can I get notified with a banner/sound/vibration as soon as I receive an email?

iPhone 6s, iOS 9.2

Posted on Jan 1, 2016 1:16 AM

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Q: Email problem

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  • by pedro d,

    pedro d pedro d Jan 2, 2016 9:29 AM in response to Justin Rayfen
    Community Specialists
    Jan 2, 2016 9:29 AM in response to Justin Rayfen

    Hello there, Justin. 

     

    It sounds like you're not receiving emails on your iPhone. The following Knowledge Base article offers up some great basic steps to troubleshoot:

     

    Get help with Mail on iPhone, iPad, and iPod touch

     

    First steps

    Follow these steps first:

    1. To make sure that you're connected to the Internet, open Safari and go to www.apple.com.
    2. Log in to your email provider's website and make sure that the account is active and that you're using the right password.
    3. Check your email settings.
    4. Restart your iOS device.
    5. Remove the affected email account from your device with these steps: 
         
      1. Tap Settings > Mail, Contacts, Calendars.
      2.  
      3. Tap the email account.
      4.  
      5. Tap Delete Account.
      6.  
      7. Add your account again.

    If you still need help and you get an error message

    Find the error message below and follow the steps.

     

    Once you have verified that emails are being received, then you can review your Notification settings using the information found here:

     

    About Notifications on iPhone, iPad, and iPod touch

     

    Not getting notifications for a specific app

    Push notifications require an active Wi-Fi or cellular connection. If you’re not getting notifications for a specific app, try these steps:

    1. Go to Settings > Notifications to verify that the app supports notifications. If notifications do not appear in the Notification Center, make sure that the Notification Center setting for the app is enabled. 
    2. Make sure you’re signed in to your Apple ID.
    3. If you’ve recently installed an app or restored a backup, open the app to start getting notifications.

     

    Learn more 

    Notifications use Wi-Fi only when a cellular connection is unavailable. Firewalls and proxy servers may affect your ability to receive notifications. Get help using Apple Push Notifcation service (APNs)

    Learn more about Notifications and your device.

     

    Thanks for being a part of Apple Support Communities.

     

    Kind Regards.