flygirl10

Q: subscription problem

I purchased a subscription several days ago on iTunes.  I have a receipt for the charge.  No where on iTunes can I see where I can access my

subscription.  I can't access the subscription from their website either.  Is there something I need to do that I am not aware of?

iMac 10.4, Mac OS X (10.6.8)

Posted on Dec 30, 2015 6:51 PM

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Q: subscription problem

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  • by pedro d,

    pedro d pedro d Jan 1, 2016 6:41 AM in response to flygirl10
    Community Specialists
    Jan 1, 2016 6:41 AM in response to flygirl10

    Hello there, flygirl10.

     

    It seems you're unable to access your subscription in iTunes. The following Knowledge Base article offers up some great information about subscriptions:

     

    View, change, or cancel your subscriptions

     

    On your Mac or PC

    Click to open iTunes and sign in to your Account Information, or use the steps below:

    1. Open iTunes.
    2. Click Sign In and enter your Apple ID.
    3. Click your name, and select Account Info from the drop-down menu.
    4. Enter your password again.

    On the Account Information screen:

     

    1. Scroll to the Settings section. 
    2. To the right of Subscriptions, click Manage.
      If you don't see a subscription in iTunes and are still being charged, make sure that you're signed in with the correct Apple ID. If so, you might have subscribed directly with the provider and not through iTunes. In this case, please contact the content publisher or app developer directly to cancel your subscription.
    3. Choose the subscription you want to manage.
    4. Use the options to manage your subscription. You can choose a different subscription period, or turn off Automatic Renewal.
      Turn off Automatic Renewal to cancel a subscription. Your subscription will stop at the end of the current billing cycle.

     

    If you're still unable to access your subscription, this article will help you report your issue:

     

    Report a problem with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store

     

    We appreciate your participation in Apple Support Communities.

     

    Cheers.