MaverickWolfe
Level 1 (0 points)

Q: What is causing my Apple TV load times to be so slow?

My Apple TV is wired to my network. I have Verizon Fios Highspeed 50/50. So I know my internet speeds are NOT the issue here. It takes 15 minutes to start a song and I get errors when attempting to stream movies that just state "An error occurred loading this content". I installed the update when I set up my Apple TV today.

 

What do I do now?

Posted on Dec 30, 2015 8:48 PM

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MaverickWolfe

Q: What is causing my Apple TV load times to be so slow?

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  • by joe_7399,

    joe_7399 joe_7399 Jan 1, 2016 8:45 AM in response to MaverickWolfe
    Community Specialists
    Jan 1, 2016 8:45 AM in response to MaverickWolfe

    Hi MaverickWolfe,

     

    Thanks for using the Apple Support Communities!

     

    I understand that your Apple TV has been slow to start a song and you are getting an error when trying to stream a movie. Because it doesn’t appear to you to be network related, I would first suggest the following troubleshooting steps. 

     

    First, try restarting your Apple TV and then test the App Store again. Information on how to restart the Apple TV can be found in the following article. 

     

    How to restart your Apple TV - Apple Support

     

    If the issue continues after you restart your Apple TV, my next suggestion would be to restore your Apple TV and set it up fresh. 

     

    Restore your Apple TV to the factory settings - Apple Support

     

    Please let us know if the issue continues after restoring your Apple TV. 

     

    Best!