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Jan 1, 2016 9:44 AM in response to Valdez_3by norm123,Hey Valdez_3,
Sorry to hear that you can't play your game. Let's go over some troubleshooting options for you.
Since you are trying to get a hold os someone on this matter, the best thing to do is to report the problem to the iTunes Store. Take a look at the article below to walk you through how to do this.
Report a problem with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store
https://support.apple.com/en-us/HT204084
If the app itself is unresponsive, take a look at the next article to walk you through some general troubleshooting of apps that have been downloaded from the App Store.
If an app you installed unexpectedly quits, stops responding, or won’t open
https://support.apple.com/en-us/HT201398
Take care
