HT202078: If you use FaceTime and iMessage behind a firewall

Learn about If you use FaceTime and iMessage behind a firewall
Nie Nguyen

Q: Cannot log in my Apple ID to FaceTime on MacBook, but iPad

Hello there,

 

I have tried to log in to FaceTime many times but they all failed.

 

Tested on these computers

• MacBook Air Early 2015

• MacBook Pro Early 2011

 

Account nie.ngu****1559***@gmail.com

 

Step to reproduce

1. Log in to FaceTime on 2 Macs above

2. It leads you to the loading animation and it was spinning. Then, it stopped after a certain time, I believe there is a timeout.

3. It automatically it jumped back to login screen (throw no errors)


Notes I successfully logged in iPad and did make a call

• Date and Time: 31 December 2015, 7:11 PM

• Operating System: iOS 8.4

 

I don't know what happened or my account has problems and need to be reset? Please advise

 

Thanks,

Nhi

MacBook Air (13-inch, Early 2015), OS X El Capitan (10.11.1), FaceTime Login

Posted on Dec 31, 2015 7:48 PM

Close

Q: Cannot log in my Apple ID to FaceTime on MacBook, but iPad

  • All replies
  • Helpful answers