Q: Problems with old original iPad
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Jan 1, 2016 2:18 PMby AJ397,Your iPad is in recovery mode: https://support.apple.com/en-us/HT201263
What happens when you try to restore it with iTunes? -AJ
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Jan 1, 2016 2:26 PMby LACAllen,have you followed the steps in this article?
Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support
As part of the restore to factory, your iPad will be updated to iOS 9.2, but if it is the original iPad, that will be 5.1.2
If it still fails, call Apple Support and explain what has happened.
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Jan 1, 2016 3:17 PMby AJ397,Check the security software on the computer. Get help with iOS update and restore errors - Apple Support
Check your security software
Errors: 2, 4, 6, 9, 1611, 9006.
Sometimes security software can stop your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't blocking a connection to the Apple servers.
If you still see the error message, check for USB connection issues.
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Jan 1, 2016 4:04 PMby 35406,when I try to restore factory settings using iTunes here is the sequence of events
Itunes indicates it is "extracting software"
Then "Waiting on iPad"
next "preparing iPad for Restore"
next "waiting on iPad"
next "certifying I pad restore with Apple"
next "waiting on iPad"
Then I receive the error message " this iPad cannot be updated an unknown error occurred (9)"
Does this help you understand what the problem may be?
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Jan 1, 2016 4:08 PMby AJ397,Take LACAllen's advice and contact Apple Support and give them the info. I am not sure what the problem is.
