confused granny

Level 1 (0 points)

Q: I'm syncing an ipad2. It continues to give me an error 39 and will not sync or restore. What can I try next?

Hoping someone can help me. My husband has an ipad 2. The IOS is very out of date. Probably 4.2 etc. Anyway, I was trying to help him sync and update. I've tried to do it on his Windows 10 laptop and received the error 9. When I try to sync it on my Windows 8.2 I receive the error 39. It will not sync or recover. The ipad is fully charged and the page shows the cord connecting to itunes. I don't know what to try next. Hoping for answers here.

iPad 2 Wi-Fi + 3G

Posted on Jan 1, 2016 7:59 AM

I have this question too

Q: I'm syncing an ipad2. It continues to give me an error 39 and will not sync or restore. What can I try next?

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by joe_7399,

joe_7399 Jan 2, 2016 2:12 PM in response to confused granny
Community Specialists

Jan 2, 2016 2:12 PM in response to confused granny

Hello confused granny,

Thanks for using the Apple Support Communities!

I understand that you were trying to update your husband’s iPad 2 and received errors 9 and 39 while using Windows 10 and Windows 8 respectively. I know these situations can be frustrating, but we are here to help!

To continue troubleshooting this situation, I would recommend working through the steps in the first article below.

Resolve iOS update and restore errors in iTunes - Apple Support

Please note step 3 specifically because the next article also says that error 9 could be related to security software on the computer.

Get help with iOS update and restore errors - Apple Support

Check your security software
Errors: 2, 4, 6, 9, 1611, 9006.
Sometimes security software can stop your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't blocking a connection to the Apple servers.
If you still see the error message, check for USB connection issues.

Cheers!
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by confused granny,

confused granny Jan 3, 2016 4:06 AM in response to joe_7399
Level 1 (0 points)

Jan 3, 2016 4:06 AM in response to joe_7399

TThank you for your reply Joe. I have followed the steps recommended carefully and I'm still having the same problem. Would it be wise to remove and reinstall iTunes?
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by joe_7399,

joe_7399 Jan 3, 2016 6:01 AM in response to confused granny
Community Specialists

Jan 3, 2016 6:01 AM in response to confused granny

Thank you for replying with this extra information.

Because you are receiving alerts on two different computers with two different operating systems, I don't feel like uninstalling and reinstalling iTunes will be helpful in resolving the issue. If you have followed the steps in the previous articles and are still unable to restore your iPhone, the next step may be contacting Apple Support. Contacting AppleCare will allow us to look further into your specific situation and help you to resolve it.

Apple - Support - Topic Selection

Best
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