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Jan 4, 2016 12:29 PM in response to Max kaisiangby sterling r,Hi there Max kaisiang,
It sounds like you are trying to restore your phone with iTunes but you are getting error 53 whenever you try. According to the following article that may indicate a hardware issue but there are some steps to try before getting service on your phone:
Get help with iOS update and restore errors
Check for hardware issues
Errors: 1, 3, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 53, 56, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
Your device or computer might have a hardware issue that stops the update or restore from completing.
- Check that your security software and settings aren't blocking your device from communicating with the Apple update server.
- Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
- Make sure that your security software and settings are allowing communication between your device and update servers.
- If you still see the error message when you update or restore, contact Apple support.
If you still see the error message, check for outdated or modified software.
Thank you for using Apple Support Communities.
