SiM0N_Wu
Level 1 (0 points)

Q: Restore iPhone - Error Msg "there was a problem downloading the software for the iphone"

I tried to restart both of my computer and iphone. It keeps showing this error msg. Anyone could help ? I just want deregister IOS Beta.

iPhone 6, iOS 9.2

Posted on Jan 3, 2016 5:17 AM

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SiM0N_Wu

Q: Restore iPhone - Error Msg "there was a problem downloading the software for the iphone"

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  • by Jason L,

    Jason L Jason L Jan 4, 2016 1:48 PM in response to SiM0N_Wu
    Community Specialists
    Jan 4, 2016 1:48 PM in response to SiM0N_Wu

    Howdy Simon,

    Welcome to Apple Support Communities.

     

    From what I gather, you're seeing an error message that says there was an error downloading the software for your iPhone when you attempt to restore your iPhone 6 with iTunes. The article below provides information and troubleshooting tips that can help you resolve this issue. 

     

    Get help with iOS update and restore errors - Apple Support

    Solve network errors

    Errors: 17, 1638, 3014, 3194, 3000, 3002, 3004, 3013, 3014, 3015, 3194, 3200. You might also see these alert messages:

    • "There was a problem downloading the software."
    • "The device isn't eligible for the requested build." 

    These alerts mean that your computer is either having difficulty contacting the Apple update server or communicating with your device. 

    Check your computer for software or settings that might cause communication issues between your computer and Apple or between your computer and your device.

    If you still see the error message, check your security software.

     

    So long.