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All replies
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Helpful answers
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Jan 3, 2016 6:51 AM in response to katherinedougby efrombenicia,if backing up to icloud, you might be out of space.
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Jan 3, 2016 6:56 AM in response to efrombeniciaby katherinedoug,iCloud tells me the backup takes 480M and I have 3.9G available storage, so I don't think that's the problem.
Thanks, though.
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Jan 3, 2016 6:59 AM in response to AJ397by katherinedoug,It says "The last backup could not be completed" - no explanation or direction.
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Jan 3, 2016 7:01 AM in response to katherinedougby AJ397,You may need to contact apple support: Get help backing up your device in iCloud - Apple Support
A message says my backup could not be completed
- Make sure you're connected to the Internet with Wi-Fi.
- If possible, try connecting to a different Wi-Fi network.
- See if you have enough iCloud storage for your backup, and get more storage if you need it.
- If you need more help, contact Apple Support.
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Jan 3, 2016 7:04 AM in response to AJ397by katherinedoug,I did all this before starting this discussion.
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Jan 3, 2016 7:06 AM in response to katherinedougby AJ397,I would call/contact Apple Support again.
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Jan 3, 2016 7:09 AM in response to AJ397by katherinedoug,I tweeted them about 10 minutes ago w/ no response - I'll try another channel .
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Jan 3, 2016 7:10 AM in response to katherinedougby AJ397,I have good luck with their chat service.
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