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Jan 3, 2016 2:36 PM in response to janetfromreginaby Jason L,Hello Janet,
Welcome to Apple Support Communities.
If I understand correctly, the trackpad on your MacBook Air isn't responding and you want to know what troubleshooting steps you can take before setting up service for the notebook. If you haven't already, try taking a look at the article linked below and running through the troubleshooting tips that it provides.
If your Apple wireless mouse, keyboard, or trackpad aren't working as expected - Apple Support
So long.
