WatfordJC

Q: Stop phone sending unauthorised SMSs

How do I stop my iPhone 4S sending unauthorised chargeable SMS messages?

 

Despite both iMessage and Facetime being disabled, in the last 3 months my phone has tried sending 102 SMSs to +44786001500x and 9011 without my permission.

 

How do I stop this from happening?

iPhone 4S, iOS 9.2

Posted on Jan 3, 2016 11:31 AM

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Q: Stop phone sending unauthorised SMSs

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  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Jan 3, 2016 11:35 AM in response to WatfordJC
    Level 9 (57,056 points)
    iPhone
    Jan 3, 2016 11:35 AM in response to WatfordJC

    It sounds like at some time you had attempted to activate either iMessage or FaceTime. It sounds as if your carrier is not an Apple supported carrier, since they charge for the activation SMS. You can restore your device to factory and start over. This should stop the attempt to activate iMessage or FaceTime.

  • by WatfordJC,

    WatfordJC WatfordJC Jan 3, 2016 12:11 PM in response to ChrisJ4203
    Level 1 (0 points)
    Jan 3, 2016 12:11 PM in response to ChrisJ4203

    OK, I have just chosen to set-up as a new iPhone, and am on the Apple ID screen and have not entered anything yet.

     

    Despite that, my provider's CDR shows my phone just tried sending an SMS to 9011. To be clear: it tried sending an SMS between the point of factory reset and asking for my Apple ID.

  • by dilbert41,

    dilbert41 dilbert41 Jan 3, 2016 12:21 PM in response to WatfordJC
    Level 4 (3,529 points)
    iTunes
    Jan 3, 2016 12:21 PM in response to WatfordJC

    Are you using O2 as your carrier ?   They use 9011 to activate their voicemail feature.  You should not be charged for it.

  • by WatfordJC,

    WatfordJC WatfordJC Jan 3, 2016 12:30 PM in response to dilbert41
    Level 1 (0 points)
    Jan 3, 2016 12:30 PM in response to dilbert41

    No, I use Andrews & Arnold, a MVNO using the O2 network. My SIM makes my phone a GSM SIP endpoint on my PBX phone system, and voicemail is not something in use anywhere on my phone system.

  • by WatfordJC,

    WatfordJC WatfordJC Jan 3, 2016 12:42 PM in response to ChrisJ4203
    Level 1 (0 points)
    Jan 3, 2016 12:42 PM in response to ChrisJ4203

    It looks like it is impossible to NOT previously attempt to active iMessage and Facetime.

     

    Even on a factory reset with no Apple ID entered and everything else (such as location services) disabled, iMessage and Facetime are automatically enabled in settings and activation SMSs are sent automatically before the phone is even set up.

     

    Before tapping "Get Started" my phone had tried sending an SMS to +447860015000.

  • by KiltedTim,

    KiltedTim KiltedTim Jan 3, 2016 12:46 PM in response to WatfordJC
    Level 9 (54,882 points)
    iPhone
    Jan 3, 2016 12:46 PM in response to WatfordJC

    Switch to a supported carrier and you won't have that problem.

  • by WatfordJC,

    WatfordJC WatfordJC Jan 3, 2016 1:14 PM in response to KiltedTim
    Level 1 (0 points)
    Jan 3, 2016 1:14 PM in response to KiltedTim

    I don't want to switch to a supported carrier because none exist.

     

    What you are really suggesting is that I stop using my iPhone and go and buy an Android.

     

    No other carrier offers a SIM card that makes a GSM phone a SIP endpoint.

     

    iMessage and Facetime are disabled. Why, even after performing a factory reset, is my phone still sending activation messages without my permission?

  • by KiltedTim,

    KiltedTim KiltedTim Jan 3, 2016 1:57 PM in response to WatfordJC
    Level 9 (54,882 points)
    iPhone
    Jan 3, 2016 1:57 PM in response to WatfordJC

    None exist? Excuse me? Here: Wireless carrier support and features for iPhone in the United States and Canada - Apple Support

     

    Choose your country and pick one.

     

    No other carrier offers a SIM card that makes a GSM phone a SIP endpoint.

    Which does not equate to a non-existence of supported carriers. If that's something you need, then you'll need to work it out with them or switch to a phone that they actually support.

  • by WatfordJC,

    WatfordJC WatfordJC Jan 3, 2016 2:27 PM in response to KiltedTim
    Level 1 (0 points)
    Jan 3, 2016 2:27 PM in response to KiltedTim

    You seem to be ignorant of the technology I am using.

     

    My iPhone's phone number is 6010.

     

    It is impossible for iMessage or Facetime activation to ever succeed with that phone number, even if another carrier did offer a similar service to SIP2SIM, because of how Apple have designed activation.

     

    If you were an Apple representative telling me to switch carrier, knowing full well what I use my iPhone for, that would be a clear case of misselling.

     

    If you don't know why an iPhone would try to activate iMessage and Facetime when both are disabled, don't suggest I switch to a carrier that supports iPhones. Instead, tell me whether this is (a) a bug in iOS (and where to find more information), or (b) where the setting is to stop the sending of these SMSs.

  • by deggie,

    deggie deggie Jan 3, 2016 2:32 PM in response to WatfordJC
    Level 9 (54,424 points)
    Jan 3, 2016 2:32 PM in response to WatfordJC

    Have you called AppleCare?

  • by WatfordJC,

    WatfordJC WatfordJC Jan 3, 2016 2:58 PM in response to deggie
    Level 1 (0 points)
    Jan 3, 2016 2:58 PM in response to deggie

    I might tomorrow (they are closed now in the UK) but I'd prefer to avoid it if possible after my last experience calling them.

  • by deggie,

    deggie deggie Jan 3, 2016 3:02 PM in response to WatfordJC
    Level 9 (54,424 points)
    Jan 3, 2016 3:02 PM in response to WatfordJC

    I don't know about your last experience so I can't comment on that. If you do not want assistance from Apple you will have to rely on your MVNO. I don't know of any reason that your phone would automatically try to turn on iMessage and FaceTime and connect. You could try skipping entering your iCloud information, checking to be sure iMessage and FaceTime are off, and then adding iCloud. I would also check the carrier settings that you entered manually there may be something there that is incorrect. You would need to work with your MVNO on that.

     

    Since you are attempting to use your iPhone on a non-supported carrier there will be limits as to what Apple can do for you.

  • by KiltedTim,

    KiltedTim KiltedTim Jan 3, 2016 3:56 PM in response to WatfordJC
    Level 9 (54,882 points)
    iPhone
    Jan 3, 2016 3:56 PM in response to WatfordJC

    You clearly don't understand the meaning of "unsupported".

  • by rushdymnm,

    rushdymnm rushdymnm May 13, 2016 11:27 AM in response to WatfordJC
    Level 1 (8 points)
    May 13, 2016 11:27 AM in response to WatfordJC

    I Have the same issue, did u find the solution? Any one elae

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