FRR95

Q: OS X El Capitan Apple ID authentication problem

There is a bug in every app based on the authentication of an Apple ID on OS X 10.11, such as App Store, iTunes or iCloud:
Every time I do the login appears an error message in red that says: "This action could not be completed. Try again."
It isn't a problem to my ID, because on any browser I can log.
I do not know what to do, I can not update it will download the app, I can not access iCloud and even synchronize iTunes, I am blocked.

I hope someone has a solution

 

Thanks for the attention

MacBook Air (13-inch, Early 2014), OS X El Capitan (10.11)

Posted on Oct 5, 2015 10:07 AM

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Q: OS X El Capitan Apple ID authentication problem

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  • by NO_MOLESTES,

    NO_MOLESTES NO_MOLESTES Nov 5, 2015 7:36 AM in response to FRR95
    Level 1 (0 points)
    Nov 5, 2015 7:36 AM in response to FRR95

    I have the same F$%&"g problem!

  • by Bruno CND,

    Bruno CND Bruno CND Nov 5, 2015 7:44 AM in response to NO_MOLESTES
    Level 1 (4 points)
    iTunes
    Nov 5, 2015 7:44 AM in response to NO_MOLESTES

    Same bug.

    I've call the support which has escalated to senior.

    Rebooted my Fiber router, restarted completely my iMac  ( and may be an action from apple support ) fixe the problem

  • by randy578,

    randy578 randy578 Nov 5, 2015 6:11 PM in response to FRR95
    Level 1 (0 points)
    Nov 5, 2015 6:11 PM in response to FRR95

    Same problem. Creating the new computer account and trying to login to icloud there didn't work either. I don't want to completely wipe my computer and reload everything, so I'm just going to wait for a patch or for some other solution.

  • by Lari Kemiläinen,Helpful

    Lari Kemiläinen Lari Kemiläinen Nov 11, 2015 8:48 AM in response to FRR95
    Level 1 (5 points)
    Nov 11, 2015 8:48 AM in response to FRR95

    This helped me: make sure you've got a shared folder in /users, (i.e. users/shared) and that everyone's got read/write access. I didn't have the folder and when I created it, it had wrong permissions by default. After defining the correct permissions I logged into iCloud and – success. Keychain access asked for keychain password a couple of times, but everything started working as advertised

     

    The original solution with Terminal commands:

    http://www.cnet.com/news/itunes-crashing-with-access-privileges-error-in-10-6-7/

  • by Vladislavovich,

    Vladislavovich Vladislavovich Nov 11, 2015 3:38 PM in response to Lari Kemiläinen
    Level 1 (0 points)
    Nov 11, 2015 3:38 PM in response to Lari Kemiläinen

    Thank you, it worked for me!!!! was trying to solve this issue for 1 month...........

  • by randy578,

    randy578 randy578 Nov 11, 2015 5:12 PM in response to Lari Kemiläinen
    Level 1 (0 points)
    Nov 11, 2015 5:12 PM in response to Lari Kemiläinen

    This worked for me as well!! Thanks for the help.

  • by Lari Kemiläinen,

    Lari Kemiläinen Lari Kemiläinen Nov 12, 2015 12:47 AM in response to Vladislavovich
    Level 1 (5 points)
    Nov 12, 2015 12:47 AM in response to Vladislavovich

    Happy to help!

  • by jlarkin555,

    jlarkin555 jlarkin555 Nov 13, 2015 10:43 AM in response to FRR95
    Level 1 (0 points)
    Nov 13, 2015 10:43 AM in response to FRR95

    Same problem.  How does Apple release it with this issue?  There's no way this didn't get noticed in Beta.  Grrr.

  • by karinafromhamburg,

    karinafromhamburg karinafromhamburg Nov 16, 2015 11:39 AM in response to Lari Kemiläinen
    Level 1 (0 points)
    Nov 16, 2015 11:39 AM in response to Lari Kemiläinen

    Thank you so much!

     

    And now that you write about that "shared" folder i remember deleting it…

  • by kathep,

    kathep kathep Nov 17, 2015 9:25 AM in response to FRR95
    Level 1 (0 points)
    Nov 17, 2015 9:25 AM in response to FRR95

    I have been having the same trouble as everyone else here.

     

    I followed the suggestion by rhl279 and the problem seems to be resolved. Thanks all, for your helpful documentation of the problem and the workaround!

  • by jeremyleung0526,

    jeremyleung0526 jeremyleung0526 Nov 20, 2015 3:33 AM in response to FRR95
    Level 1 (0 points)
    Nov 20, 2015 3:33 AM in response to FRR95

    Hei dear guys : 

     

     

    I was so boar for this questions ,but  today I suddenly find out a method mention in web website . I just carry to here ,share with u , good luck !

     

    just for the problem which turn on the itunes and find there is not enough competence . 

     

    and looking for the method. I found that my macbook air was lack with some document.  but i just follow the step and fix it perfectly!!!!!!!!!!!!!!! I am so happy. I think so for you  . good luck!

    http://www.cnet.com/news/itunes-crashing-with-access-privileges-error-in-10-6-7/

    http://www.zhihu.com/question/36989181

     

    A few people have reported that when using the latest version of iTunes in OS X 10.6.7 they experience errors in which the program immediately crashes when launched. When this happens, the program displays a message that states, "You do not have enough access privileges for this operation" and then quits followed by the OS X crash reporter.

    As with most application crashes, people experiencing this problem have tried numerous approaches, including running in Safe Mode, removing the iTunes preferences files, loading a new user account, and deleting system caches with various maintenance programs; however, in this situation none of these efforts helps.

    This particular problem happens when iTunes cannot access the Shared folder, which should be located alongside the user home folders in the /Users directory. iTunes creates a hidden folder in this directory called "SC Info," which needs to be accessible by all users in order for iTunes Store authorizations to work properly. In some situations people may find that the entire Shared folder is missing, but in other situations the permissions for this folder may be set incorrectly.

    In a knowledgebase article that addresses authorization problems in iTunes, Apple outlined the proper permissions setup for this folder, and people experiencing the "access privileges" crash have found that resetting these permissions or in some cases re-creating the missing Shared folder has fixed the issue.

    Shared Folder info windowThe "Shared" folder's permissions should be such that "system," "wheel," and "everyone" all have both read and write access.

    To do this, first check to see if the /Macintosh HD/Users/Shared/ folder exists on your system, and if not, then create it by running the following command in the Terminal utility (located in the /Applications/Utilities/ folder):

    sudo mkdir -p /Users/Shared

    This command should create the directory so it is owned by the root user and that all users are given full read and write access; however, double-check the ownership and permissions for the directory by getting information on it in the Finder and looking at the Sharing & Permissions section. You should see "system," "wheel," and "everyone" in the left column, followed by "Read & Write" in the right column for all entries. If this is not the case, then run the following command:

    sudo chown root:wheel /Users/Shared

    This command will change the owner of the directory to "root", and the group to "wheel" (the group of users that can run the "sudo" command--primarily administrators).

    Once the ownership is set up and confirmed for this directory, then run the following command (for OS X 10.6 users) to set the permissions on the folder and all enclosed items so everyone has read and write permissions:

    sudo chmod -R 1777 /Users/Shared

    If you are using OS X 10.5.x or earlier, run the following command:

    sudo chmod -R 777 /Users/Shared

    The difference here is the first command enables the "sticky bit" for the Shared directory; it is a system limitation that only allows the directory's owner or the root user to remove or rename files. This is not necessarily needed but should restrict items in the Shared folder from being inadvertently removed or changed by other users on the system, while still allowing existing files to be read from and written to. This is generally a good option to use for resources on the system that are shared between two accounts.

    The reason for using the sticky bit only in Snow Leopard systems is unclear, as the behavior of this setting should be the same in both OS versions (and in testing they appear to work similarly); however, Apple's knowledgebase article specifically mentions using one for Leopard and the other for Snow Leopard.

    After this is done, relaunch iTunes, and the program should now load and function properly again.

    Note: The commands here use "sudo" before them, which will run the commands with root privileges and therefore will need to be run from an administrator account. Running as an administrator can be done by directly logging into the administrator account to run these commands, or you can type "su ADMIN" (where ADMIN is the an administrator account's short username) in the Terminal from within a standard user account, followed by the admin account's password. This will "switch users" to the admin account for the current Terminal session, and then allow you to run the "sudo" commands.

  • by trusk,

    trusk trusk Jan 4, 2016 12:53 AM in response to Lari Kemiläinen
    Level 1 (0 points)
    Jan 4, 2016 12:53 AM in response to Lari Kemiläinen

    You're a genius!

  • by ivtreo,

    ivtreo ivtreo Jan 15, 2016 11:24 AM in response to Lari Kemiläinen
    Level 1 (0 points)
    Jan 15, 2016 11:24 AM in response to Lari Kemiläinen

    Thanks a lot! That worked for me!

  • by MonkeyFaye,

    MonkeyFaye MonkeyFaye Jan 20, 2016 9:43 PM in response to Neequo
    Level 1 (0 points)
    Jan 20, 2016 9:43 PM in response to Neequo

    Thanks. Your tip really helped solve my iCloud login issue. I had been trying all other alternatives to no avail.

  • by Gracie Mansion Macs,

    Gracie Mansion Macs Gracie Mansion Macs Jan 27, 2016 9:52 PM in response to Lari Kemiläinen
    Level 1 (20 points)
    Jan 27, 2016 9:52 PM in response to Lari Kemiläinen

    In addition, I needed to "apply to all enclosed items" in the gear pulldown.  That applies the permissions to all subfolders in the Shared folder.

     

    Thank you!

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