rafghah

Q: I have forget my encrypt backup password,what can i do?

I have forget my encrypt backup password.....i need to help.

Posted on Jan 4, 2016 1:02 AM

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Q: I have forget my encrypt backup password,what can i do?

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  • by alex_h1,

    alex_h1 alex_h1 Jan 5, 2016 11:07 AM in response to rafghah
    Community Specialists
    Jan 5, 2016 11:07 AM in response to rafghah

    Hello rafghah,

    Thanks for using Apple Support Communities.

     

    I see you've forgotten the password to your encrypted backup.  Below are your options for this specific situation:

     

    What if I can’t remember the password for my encrypted backup?

    You can't use an encrypted backup if you don't have the password. 

    When you try to use a backup, you might see a message saying "The password you entered to unlock your backup was incorrect." This message means that the iTunes encryption option was turned on in the past by:

    • Yourself
    • Someone who set up your device or transferred your data to a new device
    • An installed profile (for business or education devices). If you're using an installed profile, contact your system administrator.

    If you don't have your password:

    • If someone else set up your device, check with them for the password. 
    • Try using an iCloud backup instead. If you don't have an iCloud backup, you can make one.
    • If it's still relevant, try using an older iTunes backup.

    About encrypted backups in iTunes

     

     

    Cheers.