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Jan 5, 2016 11:07 AM in response to rafghahby alex_h1,Hello rafghah,
Thanks for using Apple Support Communities.
I see you've forgotten the password to your encrypted backup. Below are your options for this specific situation:
What if I can’t remember the password for my encrypted backup?
You can't use an encrypted backup if you don't have the password.
When you try to use a backup, you might see a message saying "The password you entered to unlock your backup was incorrect." This message means that the iTunes encryption option was turned on in the past by:
- Yourself
- Someone who set up your device or transferred your data to a new device
- An installed profile (for business or education devices). If you're using an installed profile, contact your system administrator.
If you don't have your password:
- If someone else set up your device, check with them for the password.
- Try using an iCloud backup instead. If you don't have an iCloud backup, you can make one.
- If it's still relevant, try using an older iTunes backup.
About encrypted backups in iTunes
Cheers.
