DaemoNZ

Q: External monitor no longer wakes from sleep (10.11.2 update)

I have an external LG LED-LCD panel connected to my Mac Pro 2013 via HDMI.

 

No problems with display sleep at all before... but since updating to 10.11.2, it just does not wake from sleep and I have to force a reboot. I have since turned display sleep options off and I now use a password-protected screensaver instead (for security), and just switch my monitor off with the power button.

 

I had this problem also with Beta 2 and Beta 5 of 10.11.2. Both times I reverted back to 10.11.1 from Time Machine, hoping it would be fixed in the final release.

 

Before anyone says it, the following link is not welcome... I didn't come down in the last shower: If your Mac doesn't sleep or wake when expected - Apple Support

 

It's definitely something that has changed in El Capitan 10.11.2. I now have a $10,000+ beast of a computer that can't put its own display to sleep

Mac Pro, OS X El Capitan (10.11.2), Late 2013 model

Posted on Dec 10, 2015 7:27 PM

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Q: External monitor no longer wakes from sleep (10.11.2 update)

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  • by davefilmscore,

    davefilmscore davefilmscore Dec 31, 2015 12:37 PM in response to bboothy
    Level 1 (0 points)
    Dec 31, 2015 12:37 PM in response to bboothy

    The workaround fro resetting the displays I've been using is to set up the lower right hand corner as a hotkey that puts the display to sleep.  I just move the mouse as far to the right corner as I can, wait 20 seconds, then move it around a bit and most of the time it resets the displays without rebooting.  Sometimes I need to do it 2 or 3 times… it's a pain.  This seems to work to cycle the displays and get around this issue (mostly).

  • by DaemoNZ,

    DaemoNZ DaemoNZ Dec 31, 2015 1:04 PM in response to DaemoNZ
    Level 1 (5 points)
    Dec 31, 2015 1:04 PM in response to DaemoNZ

    Okay I have found a solution to this for the mean time.

     

    I use the screensaver instead of sleep during the day. When I want to put my monitor to sleep (e.g. the end of the day) I go to the login screen (login window) and choose 'sleep' from there.

     

    When I come back to my Mac the monitor wakes up perfectly from sleep, as long as it is on this login window. Background processes such as TM work fine while it is sleeping.

     

    As soon as Apple fix this issue, we won't have to worry about silly workarounds.

  • by James Reid1,

    James Reid1 James Reid1 Dec 31, 2015 1:04 PM in response to DaemoNZ
    Level 1 (5 points)
    Mac OS X
    Dec 31, 2015 1:04 PM in response to DaemoNZ

    Thanks. Will try and hopefully verify your workaround.

  • by whogastim,

    whogastim whogastim Jan 2, 2016 6:41 PM in response to DaemoNZ
    Level 1 (0 points)
    Jan 2, 2016 6:41 PM in response to DaemoNZ

    I have been having a similat problem. After a number of reboots of my MacBook Pro (lid open) I opened the display preferences panel and set the resolution down to 1024 x 780 and then back up to the maximum.  My external monitor finally came back.  I haven't had the chance to retry this, so it could only be a random occuranc.

  • by RyoSaeba,

    RyoSaeba RyoSaeba Jan 3, 2016 4:32 PM in response to DaemoNZ
    Level 1 (10 points)
    Jan 3, 2016 4:32 PM in response to DaemoNZ

    I have the same problem with a Mac mini 2011 2,7 Ghz Intel Core i7, 8 GB DDR3 RAM and AMD Radeon HD6630M 256MB. The Mac mini is connected to a Sony LCD TV via HDMI. It worked fine before the OS X 10.11.2 update. After the update, when the Mac mini is active, if i turn off the monitor or I switch the monitor HDMI input, after some time is impossibile to wake up the monitor without restarting the Mac mini. Before the OS X 10.11.2 update, pressing a keyboard key was enough to wake up the monitor. I have disabled all the energy saver options and tried the reset of SMC and NVRAM. The workaround of the corner that puts the display to sleep unfortunately doesn't work for me. Also I have tried Caffeine and Amphetamine apps to avoid the sleep of the monitor, but the situation is not changed. I have sent an OS X bug report to Apple.

  • by juulonline,

    juulonline juulonline Jan 4, 2016 9:07 AM in response to DaemoNZ
    Level 1 (10 points)
    Jan 4, 2016 9:07 AM in response to DaemoNZ

    I have the same problem.

     

    Loosing connection between Mac Mini (Medio 2011) Running 10.11.2.

    Connecting to a Phillips TV via standard HDMI cable.

    When I reboot, the connection is back - but hardly a good solution.

     

    Never a problem before - came with the 10.11.2 update.

     

    Agree with most people in this thread - Apple has some serious problems with QA. What happened to 'It just works'...??

  • by bernard from Caldwell,

    bernard from Caldwell bernard from Caldwell Jan 4, 2016 1:30 PM in response to DaemoNZ
    Level 1 (0 points)
    Jan 4, 2016 1:30 PM in response to DaemoNZ

    I also have a LG monitor connected through HDMI.  I am ****** off, I have a brand new 8 core Mac Pro, I just unpacked a few days ago.  El Capitan, and updated the OS the day I plugged it in (12-31-15).  My "energy saver" preference doesn't even have a "computer sleep" adjustment  slider at all.  Only Display sleep slider.

    I am probably set up for phone assistance with Apple, I will try to call tonight and get help and post here if I get helpful response from them.

     

    I had already set up a hot key for display sleep and that trick is not helping.  I am ****** I have to keep force shutdown'ing this computer the first week I have the **** thing.  Can't be good for it, and I can't leave it alone.

     

    Here we go again.

     

    Bernie

  • by sbglasius,

    sbglasius sbglasius Jan 4, 2016 1:34 PM in response to DaemoNZ
    Level 1 (0 points)
    Jan 4, 2016 1:34 PM in response to DaemoNZ

    I want to sing this choir. I have a MacBook Pro (Retina, 15-inch, Mid 2015) which shows this exact behavior on an external ASUS 4k screen.

    Support wants me to reinstall the OS, but judging from this thread, there's no reason to do so.

    Guess I too have to wait for Apple to wake up and fix this problem!

  • by DaemoNZ,

    DaemoNZ DaemoNZ Jan 4, 2016 1:43 PM in response to bernard from Caldwell
    Level 1 (5 points)
    Jan 4, 2016 1:43 PM in response to bernard from Caldwell

    I have posted a temporary, 2-click fix for this that should work until Apple addresses it. (See image attached).

    1. Show the "fast user switching menu" from the Users & Groups menu in System Preferences;
    2. When you are done with your computer and want the display/computer to sleep, click the menu icon and choose "Login Window";
    3. On the login window, click "sleep".

     

    This works for me. For some unknown reason, sleeping from the login menu wakes the screen back up properly. Really weird issue.

     

    Good luck calling Apple Support. I imagine you will get all the canned responses, and go through all the canned actions in the script before they actually realise that this is an issue, but won't admit it

     

    Screen Shot 2016-01-05 at 10.33.49 AM.jpg

  • by sn0wleopard,

    sn0wleopard sn0wleopard Jan 4, 2016 1:43 PM in response to bernard from Caldwell
    Level 1 (0 points)
    Jan 4, 2016 1:43 PM in response to bernard from Caldwell

    If this is a secondary monitor, I would recommend trying what works for me in place of a full shutdown -- which is physically disconnecting/reconnecting the HDMI plug on the Mac.  I'll admit it's a bit sad that it has come to this point, but I do find jiggering the cable to be an easier and more painless solution than a full restart of the computer.  Maybe if I build a robotic arm to do this automatically, I can then sell it as an accessory in the Apple Store?

  • by DaemoNZ,

    DaemoNZ DaemoNZ Jan 4, 2016 1:57 PM in response to DaemoNZ
    Level 1 (5 points)
    Jan 4, 2016 1:57 PM in response to DaemoNZ

    I have a temporary, 2-click fix for this that should work until Apple addresses it (see images below):

     

    1. Show the "fast user switching menu" from the Users & Groups menu (Login Options submenu) in System Preferences;
    2. When you are done with your computer and want the display/computer to sleep, click the menu icon and choose "Login Window";
    3. On the login window, click "sleep".

     

    This works for me. For some unknown reason, sleeping from the login menu wakes the screen back up properly.

     

    Good luck calling Apple Support. I imagine you will get all the canned responses (like, "try reinstalling OS X", my pet favourite), and be told to go through all the canned actions (like ensuring all your cables are plugged in correctly lol) before they realise that this is actually a REAL issue... but they won't ever admit it... and then, just like magic, poof, it will be fixed in the next point release

     

    Screen Shot 2016-01-05 at 10.47.23 AM.jpg

    Screen Shot 2016-01-05 at 10.33.49 AM.jpg

  • by Ohomaidi,

    Ohomaidi Ohomaidi Jan 6, 2016 11:49 AM in response to DaemoNZ
    Level 1 (0 points)
    Jan 6, 2016 11:49 AM in response to DaemoNZ

    DId any developer manage to get his/her hand on the new beta (10.11.3 beta 2) to see if the issue was resolved?

  • by vorno,

    vorno vorno Jan 6, 2016 3:08 PM in response to DaemoNZ
    Level 1 (0 points)
    Jan 6, 2016 3:08 PM in response to DaemoNZ

    The other workaround I've found is to use the hotkey to redetect monitors.

     

    It's Cmd-F2 (although I need to use Cmd-Fn-F2 on my external keyboard.)

    source: OS X: How to use multiple displays with your Mac in Mountain Lion and earlier - Apple Support

     

    My method is to wake the computer up - I can see my laptop screen activate. My LG 29UM67 (Ultrawide) Displayport monitor flashes but doesn't really wake up. Then I press the key shortcut and it usually works after two or three goes.

     

    It's not perfect, but it does mean I don't need to blindly reboot the machine or worse. Try it out

  • by r_dizzle,

    r_dizzle r_dizzle Jan 8, 2016 2:20 PM in response to DaemoNZ
    Level 1 (6 points)
    Jan 8, 2016 2:20 PM in response to DaemoNZ

    Thanks everyone for keeping the dialogue going.

     

    Reminder -- Using MacMini 2011, connected to an Onkyo Receiver, which is connected to a Samsung LCD. This has worked for 6+ years across multiple different TV's, A/V setups, and 2x MacMini's until the latest SW update.

     

    I've tried the hot corner method of putting the display to sleep, and then trying to reactive.  I've also tried the Fast User Switching/Sleep method which didn't work for me either.

     

    Does anyone know how to downgrade back to 10.11.1 from 10.11.2?  I'm not sure if I have a TM backup of that but getting tired of waiting for a fix.

     

    I will try the hot key method the next time I run into an issue

  • by maxmax1961,

    maxmax1961 maxmax1961 Jan 9, 2016 8:35 AM in response to anerr
    Level 1 (0 points)
    Jan 9, 2016 8:35 AM in response to anerr

    Hello, sorry for my English.

    Same problem for me (Mac Mini mid2011 with Samsung FullHD) and I solved the problem this way:
    before turning off the TV or monitor activate the monitor sleep function in one of the 4 corners. Then turn off the video. When it on again to get it out from sleep mode just click the tab or mouse.

    For me it works.

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