Q: OS X El Capitan:  Parental Controls NOT working

W4RH34D  

you mentioned you want all the way to engineering."  Are they working on this, is here a time frame?

As some one you mentioned, I spent a LOT more $ on a Mac partly because their parental controls are inherent in the OS code.  If I would have known all the issues with this feature I would have waited to upgrade until this feature was working properly.

FYI - the Parental controls on iOS (iPhone and iPad) work fine.

Thnx

Does apple not respond to posts here? I am considering returning the two macbooks I just bought because of this - what's the solution?

Actually, no. Maybe you should really return the macbooks, because I don't see it fixed in the near future.

maxslade wrote:

 

Does apple not respond to posts here? I am considering returning the two macbooks I just bought because of this - what's the solution?

No, Apple does not respond to anything here.  This is strictly a user-to-user community.  Your options are to send Apple feedback at http://www.apple.com/feedback, book a Genius Bar appointment, or outright return the computers.

Has anybody else contacted Apple or left feedback about this? It would be more helpful if we all wrote to them than if it was just me! Thank you!

So, you are saying this forum is just useless for pointing out issues etc? Its just for inter-user-communication? Like a apple hosted chat? This does´t make much sense to me though. What is this for?

Heading over to feedback link, giving feedback.

Thanks for the info. Otherwise I would have sat here until I am hundred.

We're all mad about this sure, but let's not get carried away.  These forums are very useful.  Isn't it nice when you yahoo a question there's a chance it has been answered in here?  At least you know that it isn't just you and you spend weeks spinning your wheels going no where.

I think if nothing else, this is a good place to encourage other Apple users to leave feedback to Apple. I have many Macs, but the Parental controls issue is only present in El Capitan. apple.com/feedback !

iachelini wrote:

 

So, you are saying this forum is just useless for pointing out issues etc? Its just for inter-user-communication? Like a apple hosted chat? This does´t make much sense to me though. What is this for?

 

Heading over to feedback link, giving feedback.

Thanks for the info. Otherwise I would have sat here until I am hundred.

No, it's not useless.  We help a lot of people here that need it, help they might not otherwise get.  Just because Apple as a company doesn't read these forums or respond to anything posted on them doesn't mean we're all wasting our time around here.  None of us are paid to post here, we do so out of the goodness of our hearts because we want to help people having problems with their computers.  If we can't help you, we direct you to where we think you can get help.  This is a support community.  We provide support for Apple users. 

Just because you're not getting the answers you're looking for doesn't mean you can go around ******* on the help we provide other people.

I didn't meant to be disrespectful or anything like that. Maybe the tone in the posting was a bit too rude. Sorry for that.

It wasn't against the people helping other out, rather the fact that something useful like this is ignored by the company which is hosting it.

Also, I thanked OP for the hint to the feedback form (which I used).

What's the myth here is the fact that a regression test between the old and new release never has happened and thats quite unbelievable for a company like Apple. There hasn't been one single check, whether a built in feature still works or not. According to the fact, that its so easily reproducible, I would even go that far, that there hasn't been even a smoke test by someone.

I too have a similar issue. Mine is more about allowing access than restricting it though.

My daughter needs to use Google Classroom and access documents on Google Drive. She was doing this successfully with Yosemite. I updated to El Cap over the weekend and now it's a no go. Safari balks at Google Drive as a "restricted" site and when I enter my Admin password, the site remains restricted. I have checked the list of allowed websites under parental controls and the URL is there, but it just won't allow safari to access it.

There was a similar problem to this one in OS X 10.8 (whatever cat that was), but cnet's solution for that bug doesn't work for me here, unfortunately. More and more I find myself consulting these forums in spite of their claims that "it just works." Sorry, not so much.

DirtyDawg wrote:

 

I too have a similar issue. Mine is more about allowing access than restricting it though.

 

My daughter needs to use Google Classroom and access documents on Google Drive. She was doing this successfully with Yosemite. I updated to El Cap over the weekend and now it's a no go. Safari balks at Google Drive as a "restricted" site and when I enter my Admin password, the site remains restricted. I have checked the list of allowed websites under parental controls and the URL is there, but it just won't allow safari to access it.

 

There was a similar problem to this one in OS X 10.8 (whatever cat that was), but cnet's solution for that bug doesn't work for me here, unfortunately. More and more I find myself consulting these forums in spite of their claims that "it just works." Sorry, not so much.

I would avoid downloading anything from cnet.  Aggregate download sites like that one and Softonic many times are repositories for malware/adware, which can do considerable damage to your system.  Download only from either the app store or the developer's website.

You misunderstand. I haven't downloaded anything from cnet, nor do I intend to. However, I'm probably not going to get malware from following a manual fix procedure on my own machine. There is an article on cnet (here: http://www.cnet.com/news/fixing-parental-controls-problem-in-os-x-10-8-2/) which outlines the similar problem I mentioned in 10.8.2, as well as some potential remedies. These did not resolve my issue however.

I remember the Mountain Lion thing- it was a problem with Safari not allowing access to secure websites at all. But there was an update and they fixed it! Why can't they do it again? I'm using 10.11.3 beta now, and its STILL not fixed. Everybody that reads this, please leave Apple feedback.

I am having the same problem with accessing Google doc.  For mine I got it to display the docs but when you open it Safari freaks out and ends up crashing.  They seriously need to fix the google docs interface.  Lots of educational facilities use it for under-age children and parents should be able to restrict the rest of the internet and allow the education sites.