cupcakesdon'tdie

Q: Unable to send messages?

For some reason, I am now unable to send messages on my year old Macbook Pro. I recently updated it to OS X El Capitan from Yosemite. It was working fine before, but after not using it for a while, I've now discovered that I can't send messages. Whenever I do, there is a red exclamation mark telling me the message was not sent and I should try again. I've signed out and signed back in, I've checked which email I'm using, however, no cigar. Can someone help me?

MacBook Pro (Retina, 13-inch, Mid 2014)

Posted on Jan 4, 2016 2:45 PM

Close

Q: Unable to send messages?

  • All replies
  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Jan 4, 2016 6:43 PM in response to cupcakesdon'tdie
    Level 10 (207,963 points)
    Applications
    Jan 4, 2016 6:43 PM in response to cupcakesdon'tdie

    How are you trying to send messages? Email? iMessage?

  • by cupcakesdon'tdie,

    cupcakesdon'tdie cupcakesdon'tdie Jan 5, 2016 6:31 PM in response to Linc Davis
    Level 1 (0 points)
    Jan 5, 2016 6:31 PM in response to Linc Davis

    I can't send messages on my iMessage.

  • by Linc Davis,Apple recommended

    Linc Davis Linc Davis Jan 5, 2016 7:45 PM in response to cupcakesdon'tdie
    Level 10 (207,963 points)
    Applications
    Jan 5, 2016 7:45 PM in response to cupcakesdon'tdie

    1. Please sign out of iMessage on all your devices and sign back in. If you've enabled two-step verification for the Apple ID that you use with iMessage,generate an application-specific password and enter it when prompted. Test.

    2. Take this step if you have an iPhone linked to the same Apple ID as the Mac, and iMessage is working on the phone.

    Follow the instructions in this support article, under the heading

              To use Continuity for SMS and MMS with your iPhone and your Mac, iPad or iPod touch

    If text forwarding is already enabled on the phone, disable it and then re-enable it.

    Quit and relaunch Messages on the Mac.

    Credit for this observation to ASC member Apple Advocate.

    3. If you have no other devices, or if you do have them and iMessage doesn't work on any of them, then you (or someone else who knows your Apple ID and password) may have signed in to iMessage on a PC running OS X or on a virtual machine. In that case, the ID would be blacklisted by Apple, and only Apple could remove it from the blacklist.

    Click the Support link at the top of this page to schedule a call from Apple Support. You might not be charged for the call if you select "Apple ID"—not the hardware model—as the product you're asking about.