EDL2

Q: Wallet won't allow me to setup a card for Apple Pay

Going through settings or through the Wallet App, I keep getting the message when I tap "Add Credit or Debit Card". It says "Could not add card, try again later or contact your card issuer for more information".

 

This is on an iPhone 6 Plus that was formerly my phone that I've now switched over to my wife. We are setup with as Family members on iCloud which is tied to a Visa debit card. My wife is using her own iCloud ID on the phone, and I want to setup her Visa debit card to Apple Pay which is tied to the same bank account.

 

I've tried everything I can think of for the last two days and can't get passed that message.

Posted on Oct 11, 2015 6:44 AM

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Q: Wallet won't allow me to setup a card for Apple Pay

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  • by mosinter,Helpful

    mosinter mosinter Nov 15, 2015 12:20 PM in response to EDL2
    Level 1 (10 points)
    Nov 15, 2015 12:20 PM in response to EDL2

    I had the exact same problem. Here's a simple trick that finally worked for me. Go into settings > Touch ID and Passcode and turn Passcode off. Exit and open wallet. Go to add card and it will prompt you to turn Passcode back on. Do it through the prompts. When you go back you will now be able to add a card. Hope it works!

  • by Susan E Moody,

    Susan E Moody Susan E Moody Nov 15, 2015 2:05 PM in response to mosinter
    Level 1 (5 points)
    Nov 15, 2015 2:05 PM in response to mosinter

    TThanks for your help; but this didn't work for me either. I guess I just don't get to use ApplePay. I originally had it; but when I was sent updated VISA cards, I was not able to add them.

  • by Susan E Moody,

    Susan E Moody Susan E Moody Nov 15, 2015 2:12 PM in response to JaxFLBear
    Level 1 (5 points)
    Nov 15, 2015 2:12 PM in response to JaxFLBear

    IM getting the message that the transaction cannot be completed: Try again later or again

  • by Susan E Moody,

    Susan E Moody Susan E Moody Nov 15, 2015 2:21 PM in response to de0284
    Level 1 (5 points)
    Nov 15, 2015 2:21 PM in response to de0284

    I Did try this, but it didn't work either. Am absolutely stimied. Would try again with both password and passcode but my mind has gone blank re. new codes and word. Guess I'll just do without!

  • by Metadoc,

    Metadoc Metadoc Nov 15, 2015 5:18 PM in response to mosinter
    Level 1 (0 points)
    Nov 15, 2015 5:18 PM in response to mosinter

    this fixed my problrem  many thanks!

  • by ayce09,

    ayce09 ayce09 Nov 25, 2015 11:29 PM in response to de0284
    Level 1 (0 points)
    Nov 25, 2015 11:29 PM in response to de0284

    Worked, thank you!

  • by jmbillon,

    jmbillon jmbillon Nov 27, 2015 3:15 PM in response to ayce09
    Level 1 (0 points)
    Nov 27, 2015 3:15 PM in response to ayce09

    Turning Off the passcode worked.  Thank you

  • by edward674,

    edward674 edward674 Dec 5, 2015 9:13 AM in response to EDL2
    Level 1 (0 points)
    Dec 5, 2015 9:13 AM in response to EDL2

    I couldn't get the credit card that I had on my iPhone 6 added to my new iPhone 6s from a restore in support of Apple Pay. Here is what you need to do in order to fix this (I just came from a genius bar appointment, and this worked)--

    1) Go into Settings, "Touch ID & Passcode"

    2) You need to temporarily disable your passcode ("Turn Passcode Off"), which you may not be able to do if you have an email account on your iPhone that requires passcode authentication (solution: temporarily delete said email account, but make sure to take a screen shot of the email account settings, or otherwise write them down).

    3) After disabling your passcode, you need to disable/delete your fingerprint

    4) For good measure, reboot your phone

    5) Now, reactivate the passcode (can be same one you had before), and add a fingerprint

    6) Go back into settings and try the process of adding a credit card again -- it should work this time;

    7) Add back that email account if you had to delete it in the first place.

  • by Susan E Moody,

    Susan E Moody Susan E Moody Dec 5, 2015 10:04 AM in response to edward674
    Level 1 (5 points)
    Dec 5, 2015 10:04 AM in response to edward674

    TThis did not work for me. I have contacted my bank and Apple. Both have given up on helping me. I am not able to get to an Apple Store. I am so discouraged with this that I'm about ready to give up and change to another brand altogether! I have been a loyal Apple purchaser since I started with the Mac 512K.

  • by Hmalek51,

    Hmalek51 Hmalek51 Dec 25, 2015 12:46 PM in response to de0284
    Level 1 (0 points)
    Dec 25, 2015 12:46 PM in response to de0284

    Thank you so much it worked! Reset your passcode

  • by lancasterbomber,

    lancasterbomber lancasterbomber Dec 29, 2015 3:19 PM in response to mosinter
    Level 1 (0 points)
    Dec 29, 2015 3:19 PM in response to mosinter

    Thanks, this worked for me.

  • by msol2468,

    msol2468 msol2468 Jan 1, 2016 3:09 PM in response to de0284
    Level 1 (0 points)
    Jan 1, 2016 3:09 PM in response to de0284

    Turning your password off in settings and then turning it back on definitely works like a charm. Thanks.

  • by Susan E Moody,

    Susan E Moody Susan E Moody Jan 5, 2016 8:32 PM in response to edward674
    Level 1 (5 points)
    Jan 5, 2016 8:32 PM in response to edward674

    I have followed all suggestions given to set up Apple Pay. Nothing has worked. I even called Apple Support and followed a Supervisor's suggestions including resetting my iPhone 6 Plus. That did not work either.. Before I upgraded to iOS 9 (now using 9.2) and received a new credit card with chip, I used Apple Pay successfully. Really discouraged at this time because I was quite pleased with it.

  • by jrmart08,

    jrmart08 jrmart08 Jan 18, 2016 6:56 AM in response to Susan E Moody
    Level 1 (0 points)
    Jan 18, 2016 6:56 AM in response to Susan E Moody

    I'm currently having this same problem.

     

     

    I set up apple pay successfully in september, and have used it. However I recently purchased an apple watch and tried to move my cards to it, and received a "Could not add card" error.

     

    I tried to unpair and re-pair the watch, as well as restore the phone, delete and re-add the cards, etc.

     

    At this point, my wallet doesn't even let me take pictures of the cards to be able to send them to my bank, it just outright tells me that I can't do it.

  • by Susan E Moody,

    Susan E Moody Susan E Moody Jan 18, 2016 8:51 AM in response to jrmart08
    Level 1 (5 points)
    Jan 18, 2016 8:51 AM in response to jrmart08

    I Finally was able to add Apple Pay to my iPhone with the help of an Apple Tech Supervisor. I had to do a complete restore through iTunes. There is one difficulty now. Adding my credit card now required that I had to have it verified by my bank--a step that required me to answe a question posed about a transaction appearing on my latest bank statement, which statement I couldn't locate Immediately. When that was cleared up I was able to use Apple

    Pay. What I didn't realize is that when I turned off my passcode (am disabled and do not go out much so didn't want to enter it each time I use my iPhone) I would immediately lose ApplePay again and have to repeat the whole process including verification with the bank again. So as much as I liked using Apple Pay, I can't see having to go through the enhanced installation process each time I go out of the house.

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