Q: I've just bought an iPhone 4S and I set up a passcode and WiFi but now it's stuck on the "Hello" screen in many languages. I reset ... I've just bought an iPhone 4S and I set up a passcode and WiFi but now it's stuck on the "Hello" screen in many languages. I reset/restored it with iTunes but it goes back to the same screen. I can't "slide to set up" either more
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Helpful answers
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Jan 6, 2016 2:01 PM in response to Ceeforcatby Jason L,Hi Ceeforcat,
Welcome to Apple Support Communities.
It sounds like there's a touchscreen issue that's preventing you from setting up your iPhone 4s which was erased or restored to factory settings. Try taking a look at the article below and running through the troubleshooting tips that it provides.
If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch - Apple Support
Check your touchscreen
Make sure that your hands are clean and dry, then try these steps:
- If you have a case or screen protector on your device, try removing it.
- Clean the screen with a soft, slightly damp, lint-free cloth.
- Unplug your device.
- Restart your device. If you can't restart it, you can force restart your device.
If your touchscreen still doesn't respond like it should, contact Apple Support or take your device to an Apple Retail Store or Apple Authorized Service Provider.
Cheers.
